Address: Sundorne Rd, Shrewsbury, SY1 4RQ, United Kingdom
Phone: +441743281950
Rating: 2.2
based on 95 reviews.
Appointment Scheduling
Pros:
"All of the GPs are excellent and even the locum I saw recently was very good."
"I had an on the day appointment, and in terms of accessing this appointment, I was very happy with the service."
"I would like to say a big thank you to Michael Anslow who rang me on Tuesday morning and promptly arranged an urgent appointment with the Cardiologists."
"Went for my 1st Covid vaccination on Thursday. Would like to show appreciation to all the Staff there for their amazing work."
"Had an appointment with Sister Karen this afternoon and she did an amazing job explaining everything thoroughly and reassuring me throughout the whole appointment!"
"This morning I saw nurse Karen Wright for a health check. She managed to take my bloods effortlessly without me even knowing she had done it."
"Rung up for a appointment as I was struggling to get my breath told by receptionist to ring 119 nhs rung 119 they phoned Severn fields and got a telephone consultation same day."
Cons:
"Have been waiting since 2pm today for a telephone appointment. Now 18.09 and surgery closed."
"Always booked up. Just rung to book an appointment in 10 days time for a follow up to get the results of my scan."
"Appalling service! I've tried twice to get through for an appointment this morning as I need antibiotics."
"Access to the service is difficult, long wait to answer the phone, ALWAYS delayed appointments."
"Absolutely shocking service. IF you can get through to get an appointment, which can take well over an hour, you’re told there are no appointments available."
"Every time I phone or go into the surgery to try and get an appointment, I get told phone 8,30 in the morning a joke."
"Really frustrating that you cannot pre-book appointments."
Staff Attitude
Pros:
"From the receptionist, with an excellent phone manner, Michael on triage, Dr Brown, Karen Wright. Thank you to all during these difficult times."
"Super helpful despite my tardiness. Despite what most of the reviews here suggest, these guys do answer the phone."
"This is about Dr brown he is attentive polite caring understanding and most importantly listens and acts upon any concerns immediately thank you for your recent care."
"I've always found the receptionists to be happy and smiley, even at the end of the day."
"Went in to get some medical records, expecting it to be a very long drawn out procedure. Was actually very quick, and the receptionist and secretaries were very help and friendly."
"I would like to say i was happy and satisfied with the help i have received from James. James have maintained the professional manner thorough the whole conversation on the phone and was very helpful to me."
"The receptionist I spoke to was friendly and asked me if I could give a brief description of the reason for my call in order for her to find me a suitable appointment."
Cons:
"Receptionist at the clinic today was so rude, Julie I think her name was judging from the staff board."
"Bloody poor doctors. I blacked out a few days ago and have been having chest pains and the first thing she says to me is that I need to register at another doctors because I’ve recently moved."
"This doctors is the worst you can never get through to someone when you do there rude and speak down to you."
"Very unhelpful from reception to the doctors themselves."
"Not enough receptionists to answer phone then behave like they are the doctors asking you private questions."
"The receptionist I spoke to this morning was extremely rude."
"This is a shocking practice with one receptionist who clearly has no compassion for patients with an attitude thats always saying no appointments can't help you."
Quality of Care
Pros:
"There are very few of the original Doctor's there that were there at Albert road, luckily there is one Doctor that I love because she actually takes the time with her patients and listens."
"I trust that any doctor I see will make accurate and appropriate decisions."
"Attended for an appointment today with Dr Samuel and the appointment was excellent."
"The whole appointment took only a few minutes but in that time I was made to feel comfortable and relaxed."
"Absolutely amazing Medical 'Health Village' come Centre and very impressive buildings and set up!"
"I wish I had transferred to this practice sooner! Myself and another family member were seen quickly by lovely, understanding doctors."
"Went for my 1st Covid vaccination on Thursday. Would like to show appreciation to all the Staff there for their amazing work."
Cons:
"Disorganised chaos is the only way to describe this place."
"Incredibly poor experience. Forced to move practice to SF."
"This surgery is shocking! Its all about fitting in with their rules and regulations, nothing patient orientated/friendly."
"Implant got taken out and by the time it did my local anesthetic basically wasn't working suffered a lot, mental health notes?! None at all, need an appointment? Don't bother go a&e or change doctors."
"Very blasé attitude to serious medical concerns."
"Really don't feel I'm being taken seriously I have obvious health issues however as long as I've given up smoking there not concerned."
"Absolutely disgusting gp service. Telling my mum to check herself for problem or dont sent to see specialist because its too expensive 😳."
Communication and Responsiveness
Pros:
"Super helpful despite my tardiness. Despite what most of the reviews here suggest, these guys do answer the phone."
"I would like to say a big thank you to Michael Anslow who rang me on Tuesday morning and promptly arranged an urgent appointment with the Cardiologists."
"I've always found the receptionists to be happy and smiley, even at the end of the day."
"Went in to get some medical records, expecting it to be a very long drawn out procedure. Was actually very quick, and the receptionist and secretaries were very help and friendly."
"I would like to say i was happy and satisfied with the help i have received from James. James have maintained the professional manner thorough the whole conversation on the phone and was very helpful to me."
"The receptionist I spoke to was friendly and asked me if I could give a brief description of the reason for my call in order for her to find me a suitable appointment."
"Rung up for a appointment as I was struggling to get my breath told by receptionist to ring 119 nhs rung 119 they phoned Severn fields and got a telephone consultation same day."
Cons:
"Have been waiting since 2pm today for a telephone appointment. Now 18.09 and surgery closed."
"Appalling service! I've tried twice to get through for an appointment this morning as I need antibiotics."
"Access to the service is difficult, long wait to answer the phone, ALWAYS delayed appointments."
"Absolutely shocking service. IF you can get through to get an appointment, which can take well over an hour, you’re told there are no appointments available."
"Every time I phone or go into the surgery to try and get an appointment, I get told phone 8,30 in the morning a joke."
"Getting through to anyone since the surgery's merged is a nightmare."