Address: Prospect Park, Liebenrood Rd, Reading RG30 2ND, United Kingdom
Phone: +441189505125
Rating: 4.1
based on 391 reviews.
Booking and Seating
Pros:
"The gentleman looking after the bookings and seating managed to move bookings/tables and accommodated us."
"After a great deal of effort John the manager got us booked in for Christmas Day at the time we wanted despite them being heavily/fully booked."
"Alex who served us was a star. He was attentive at the right times and efficient making sure all our needs were met."
"During our visit the lock to the baby changing was broken, but the lady who seated us helped unlock it each time with no fuss."
"The lady who moved us got us an extra table, high chairs and helped us rearrange to best suit us."
"Was able to get a table very quickly during lunch. Kathryn was very helpful explaining the meal options and provided recommendations."
"Brilliant service as always, well received by Antonio who got us seated straight away and provided relevant menus."
Cons:
"We waited 15 minutes to be served and then we waited 45 minutes for food."
"Last time I visited they ignored us for some time and then said they were fully booked and turned us away despite having plenty of space."
"For reasons we are all still investigating my booking couldn't be found and I had to retrieve the deposit back from the bank."
"Booking for Christmas was a nightmare. They lost our booking and deposit claiming we booked on a scam site."
"From the moment we walked in they couldn’t find our booking and suggested we should always book 24 hours early even though your online bookings seem to go through on the same day!"
"I booked a table online for 1.15pm and requested a window seat and wheelchair accessible... their records did not show this detail and request for a window seat."
"Despite an empty restaurant we were asked to sit in the bar... The lady who seated us was very rude with us."
Service
Pros:
"Our waitress Beth was very friendly, and chatty, she made us all feel very welcome."
"The food was great but the service was what made it so memorable."
"Waitresses came back check all was ok, and checked for all allergens as we were ordering."
"The waiters were good on Thursday and the meal was quick and plated nice."
"We were served by Sandra, one of the managers there. She was very friendly and we didn't wait long for our order."
"The waitress sorted it out very quickly and didn't charge me for my meal."
"The waiter was very helpful."
Cons:
"The service was slow, and the food was aired at best."
"Service was so slow, ages to even take drinks orders."
"We sat to have our breakfast at 9:40 and two other tables sat down after us and have all been served their food before us service is awful."
"It took a while for our starters to be served but had to wait a very long time for our main course."
"Such long wait at the bar! Not proactive service at all."
"The service was all but non-existent. I had to go and find someone three times."
"Sadly very under staffed and it took an hour from being seated to taking and getting our drinks to actually taking our food order."
Food Quality
Pros:
"One of the best Harvesters I've had in a long time."
"The food was simple but plentiful and all well cooked and of course the salad bar !!"
"The food was fantastic the kids food was fast and tasted good."
"The food and service was outstanding however there was some issues. I order the ultimate mixed grill but only got a normal mix grill but still got charged for the ultimate."
"The restaurant is beautifully decorated and sumptuous - we had a really nice meal."
"The food was very good and amazing value for money."
"The food is amazing! Just a brilliant experience all together!"
Cons:
"Salad was a bit dry and the potato in the potato salad was not cooked."
"It's a nice place and the staff are friendly but the Mediterranean grilled vegetables that they gave me were disgusting and pittiful."
"The chicken in my Surfin Bird was undercooked (pink and rubbery) and tasted chewy and bland."
"Prices were horrendous and food was no better than wetherspoons."
"Sausages were precooked and reheated so it was like rubber, mushrooms were whole, no even half cut, and they were dry and wringly obviously they were in the fridge for too long."
"The pork was too rich swimming in this horrid sauce I couldn't eat."
"Food seems to have gone downhill, especially the salad bar which was very poor."
Atmosphere and Cleanliness
Pros:
"What a beautiful place - the park itself so very well kept up and I loved the memorial trees dotted around."
"I find the atmosphere and quality is better than the vans you get located at the park."
"Good atmosphere."
"Atmosphere was perfect with music the right level allow enough background noise to break up quiet moments, while still allowing decent conversation without shouting."
"If you are looking for something at a very reasonable price for Christmas Day, with a nice team of people and a fair good atmosphere then I would recommend these guys."
"We had a lovely experience at the Mansion House... brilliant service and would return 😁"
"The atmosphere is great."
Cons:
"Tables felt dirty and sticky and general condition of property felt neglected."
"There was no toilet paper in two of the ladies' loos."
"Toilets were very stinky. You could smell the nappy bins on the way to the ladies."
"The place is dirty and salad is no longer fresh."
"The exterior of the building was shabby and uninviting."
"Not enough car parking spaces for the evening traffic."
"The aesthetic was obnoxious and the walls were covered in damage marks."