Peugeot at ARBURY BROMSGROVE Reviews Summary

Customer Service and Support

Pros:

• "The most incredible service from start to finish."
• "Outstanding customer service - thanks so much to Luke from Arbury Bromsgrove."
• "The hand over was smooth and effortless."
• "Great help and friendly buying experience from Mark Murphy."

Cons:

• "Absolutely disgusted with the lack of service and empathy."
• "Service manager refuses to accept a mistake and even to apologize."
• "As a tradesman I was treated very badly, I was harangued."
• "Car is 3years and 3 months old and won't start. Just called Arbury for advice. Only 3 year warranty so its not covered."

Vehicle Quality and Selection

Pros:

• "Purchased a new 208 with Andy who was helpful and transparent from the get go!"
• "Love the new all electric e-208. Never need to go to the garage again."
• "Purchased a used BMW 330d Touring from James recently which was in excellent condition."
• "The car was in pristine condition, exactly as described and the test drive arranged quickly."

Cons:

• "Bought a used car from them last year, and paid extra for the extended warranty. They however refused to cover any of these repairs."
• "AVOID at all costs. Service manager is at best dismissive and rude at worst misogynistic and devious."
• "Sold me a car that became a total liability within weeks, with numerous expensive faults."
• "Had a quote for 2 new vans ...price was the same as other dealers ....but they offered £1999 for a 2 and half year old van still under warranty."

Staff and Customer Interaction

Pros:

• "Andy P, the salesman, isn't your typical car salesman. He's honest, and not pushy in any way at all."
• "Andy Parton was wonderful and helped me get my new car sorted."
• "Brilliant customer service from Andy Parton! He made the whole process of purchasing my new car quick and easy."
• "The staff at Arbury Bromsgrove set the bar across the board for a perfect customer experience."

Cons:

• "I was harangued as I delivered a car and shouted at by one of the salesman in the carpark."
• "Very poor service provided, called with an emergency warranty repair only to be told we can book you in 4 weeks time."
• "My daughter attempted to buy a car from here and basically was told lie after lie, given false promises."
• "Very bad experience. As a tradesman I was treated very badly, I was harangued."

Value and Pricing

Pros:

• "Shorter wait time than quoted elsewhere and better finance deal than other options."
• "The test drive was expertly planned to include all different types of roads, and it was a long drive too."
• "Fantastic support from Andy Parton when ordering and collecting my Mobility car."
• "First time Arbury customer. Customer experience was exceptional from on the spot test drive right through to collection of my vehicle."

Cons:

• "Bought a used car from them last year, and paid extra for the extended warranty... I'm now £1,000 out of pocket."
• "Had a quote for 2 new vans ...but they offered £1999 for a 2 and half year old van still under warranty."
• "Car is 3years and 3 months old and won't start. Just called Arbury for advice. Only 3 year warranty so its not covered."
• "Very bad experience. Sold me a car that became a total liability within weeks, with numerous expensive faults."