Jihwaja Reviews Summary

Food Quality

Pros:

• "Really enjoyed the Korean Fried Chicken wings here."
• "Highly recommend getting the shared platter, amazing portion sizes."
• "They have really nice food here, very decent plating size especially their platter option."
• "The food was always amazing and excellent value for money."
• "The Korean fried chicken is not boneless - so be warned- you will get your hands dirty."
• "Food was delicious and for a fair price in London."
• "the food was insanely good!! the bibimbap was probably the best i’ve ever had? and the seafood pancakes were perfectly crispy!!"
• "The best chicken ever. Really incredible chicken platter, that is the perfect mixture of moist (sauce coating) and crunchy."

Cons:

• "Chicken and tteokbokki were decent, but the jeon were terrible."
• "The fried chicken was nice but it needed more salt."
• "Seriously, the food inside is totally different from what I can find from social media. The chick karaage is raw inside."
• "Food was so so (not at all authentic) and too salty."
• "The fried chicken was too old, the seafood soup was very bland and tasteless."
• "Overpriced. Ramen was from the packet."
• "Food was average, slapdash and came quite quickly."
• "Food was horrible and when I complained I was only offered a discount, not a refund even though I had only had 1 bite of the food."

Service Quality

Pros:

• "Staff were kind and attentive."
• "Friendly greeting by the waitress. Service is asked by ringing a bell, and the waitress appears within seconds."
• "staff was super sweet too!"
• "Very clean and friendly environment, staff were welcoming."
• "One of the better places to have Korean, certified by a Korean expat."
• "The service was always faultless."
• "Friendly, quirky and the perfect spot for a Karaoke gathering."
• "Staff are extremely accommodating and flexible even for a large group of 20, the food is good and the karaoke is always quite up to date."

Cons:

• "To be honest, Service was unsatisfactory. I asked Tambourine for availability and an employee replied that there was no staff."
• "Service was mixed but overall slow - e.g. we had to ask multiple times for drink orders."
• "Service was a little inattentive and atmosphere would be improved by playing some music."
• "Apart from the food, the service is also weird. A waiter used his fingers to touch my spoon and chopsticks."
• "The service was very lackluster. Not due to the fault of the staff themselves. They just seemed to be quite rushed off their feet."
• "Can’t even talk about the food as I couldn’t even order because of how rude the wait staff was."
• "Horrible customer service. One staff members was so rude and passive aggressive it made everyone at the birthday uncomfortable."
• "The service was good. Friendly staff, apart from that not great."

Karaoke Experience

Pros:

• "Karaoke was fun, haha and I was glad to meet Korean singing room style in the UK."
• "The karaoke was very fun! We really enjoyed ourselves and having the food in the room was great as well."
• "Awesome karaoke place with great food."
• "Had a good time with the karaoke, but was disappointed with attitude of the staff and the lack of song choices."
• "Karaoke had many options from Pop to Kpop to Jpop and many other songs and genres."
• "Fantastic Korean food, polite staff and brilliant choices of songs for karaoke."
• "Great fun and very authentic experience."
• "I enjoy Korean food and Jihwaja didn't disappoint at all. Spoiler alert, I didn't know it was a Karaoke bar as well."

Cons:

• "Nice karaoke room but really expensive for what it is and they don't have a separate screen for choosing songs."
• "Only negatives were mostly because of technical issues and the price."
• "Quite tood Korean food! Karaoke interface is really hard to use so expect to spend a good chunk of your booked time fighting it."
• "tasty Korean food and drinks although slightly expensive. karaoke was fun but song book is lacking some very popular songs."
• "Had a room for 20 people. The price was reasonable, and song selection acceptable. The chicken we were given from the 'night menu' was awful though."
• "I got takeaway because I couldn’t eat in, but it was the best buldak I’ve ever had. I’d prefer it a little more spicy, but it was delicious."
• "Jihwaja is a karaoke bar/Korean cafe jammed into a standard shop-front. The karaoke is in small rooms with couches which don't really encourage you to belt out."
• "The karaoke room soundproofing is not great. The food is snack food - and probably great for sharing whilst doing karaoke."