Zizzi - Derby Intu Reviews Summary

Service

Pros:

• "The staff were all following covid-secure procedures."
• "Our waitress did convince the manager to make amends in our final bill for the errors."
• "You can always rely on a friendly chilled atmosphere."
• "They do nail it with the atmosphere and service."
• "Staff were great and very friendly."
• "The waiters really seemed to enjoy their jobs."
• "Staff were very polite and helpful."

Cons:

• "Absolutely shocking service from the derby restaurant staff are completely useless."
• "The sever was extremely rude, the only time she said please is when she brought our bill."
• "Service was next to non existent."
• "Empty restaurant but refused a table as they were taking bookings only - a couple on their way out said it had been empty the whole time they'd been there"
• "Service was awful food was burnt, food was on side waiting for 4 minutes before it even made it to our table but while staff was stood around doing nothing"
• "We had excessively long waits for food at times."
• "The service was appalling."

Food Quality

Pros:

• "The food was of a good quality."
• "The food itself was lovely, delicious and hot."
• "Good food, I had olives, bruschetta and then prawn linguine."
• "Festive specials were delicious and using Meerkat meals the whole thing was very reasonable."
• "The food was absolutely amazing."
• "Food was great: light crusts and pastry on everything - not stodgy, and with lots of flavour."
• "The garlic bread is spot on."

Cons:

• "Never been before and hadn't eaten all day so was starving. That's my first mistake huge plates with tiny portions. £14 for beef brisket pasta that had less meat in than a McDonalds burger. Best described as a microwaved ready meal."
• "In terms of value-for-money, the portions are quite small for the price you pay, compared to some other places."
• "Food portions way too small and I probably had no more than table spoon of meat in my main course."
• "Ordered a mushroom Risotto, came with chicken it, version 2 without chicken, the rice was uncooked, offered a different dish of a veg ravioli, tasted nice, but was slightly undercooked."
• "This restaurant food quality has deteriorated it's all dry doesn't taste Italian and only makes you thirsty the extra star is because of the fancy loos"
• "Both the pasta and Risotto were overcooked, the sauces were bland and tasteless."
• "Such bad food! Ordered 3 pasta dishes for around £14 each and they were tiny portions and tasted like microwave meals."

Value for Money

Pros:

• "Using Meerkat meals the whole thing was very reasonable."
• "Food was good value for money."
• "Ate from the valentines menu had a good selection and seemed like decent value."
• "Food was priced well for what you get."
• "Definitely recommend using a Tastecard for 2 for 1 food."
• "If you are a student, you get 20% off the bill."
• "Zillionaire's points scheme quite good with free food/drinks rewarded regularly to soften the bill."

Cons:

• "£7 for a bottle of beer which was flat."
• "Other meals were ok, nothing to write home about...very expensive for what you get definitely not value for money."
• "The food was nice enough if not a little over priced."
• "Prices have slightly increased since my last visit but what hasn’t increased nowadays?"
• "Annoyed honestly because we intended to use meerkats 2for1 deal lucky we said because apparently they have temporarily stopped that deal at that one restaurant and was told we do have a sign up on our way out we looked and found the a4 sign hidden behind the 7 foot sign 2 foot in front of it just ridiculous although we were seated fast and they tried to take our order quite fast hence 2 stars"

Atmosphere

Pros:

• "Really nice atmosphere and not feeling like you are in a shopping centre."
• "The atmosphere is excellent with great decorations and music."
• "I absolutely love this place, a little gem in the middle of a shopping centre. Food 5 Star 🌟 staff 5 Star 🌟 a genuinely nice little place to eat good food and unwind. Perfect"
• "The restaurant was busy with lively chatter."
• "Very nice, relaxed atmosphere."
• "Nice atmosphere and friendly staff."
• "Great atmosphere and the decor matches the vibe of the place."

Cons:

• "The atmosphere was fine but nothing to write home about."
• "The restaurant is looking like it needs re decorating as looks a bit shabby in places."