The Crabtree Reviews Summary

Service

Pros:

• "The staff was very warm and welcoming."
• "Staff were polite, friendly, and very helpful."
• "The staff met us with a warm welcome and were totally accommodating with good brews."
• "The staff are exceptionally friendly, polite and helpful!"
• "All staff were prompt and efficient nothing was too much for them."
• "Service was excellent, the staff were friendly."
• "We received a very warm welcome as we entered and we were both so appreciative with the excellent service from the young lady who looked after my father and I so well."

Cons:

• "The beer was fine, the service was terrible, especially considering the pub was virtually empty."
• "Absolutely appalling service! We can appreciate that all of the hospitality industry are trying to be covid safe but this was ridiculous!"
• "Really really poor customer services all round."
• "Appalling customer service."
• "Yes the staff are friendly but, when it comes to keeping you updates on how long your food is going to be, customer service is lacking."
• "Staff shrugged went get manager if you want manager rude confrontational and appalling lack of customer service care or consideration."
• "Extremely rude staff will not be returning."

Food Quality

Pros:

• "The food was delicious and decent value for money with decent sized portions."
• "Great dinner, good value."
• "The food was delicious and sumptuous."
• "Fabulous food including delicious puddings."
• "Food was hot and cooked well as expected my group was happy."
• "The food was really good plus they deal brilliantly with ceoliac."
• "All the food was delicious and hot, and the steaks in the mixed grill were cooked to perfection."

Cons:

• "Lasagna burnt black all the way around from top to bottom and the bottom of the lasagna was burnt black too."
• "Very poor, not good food."
• "Fish finger sandwich was greasy and inedible."
• "But the nachos were disgusting. Just like chewing cardboard."
• "Roast dinner- fatty beef, frozen potatoes deep fat fried- more crunch and air than potato, the parsnips were the size of a baby’s finger, burnt and dry and Luke warm!"
• "The starter was mostly inedible and not as described on the menu."
• "Turkey was processed, potatoes were burnt & the pig in blanket was just about cooked."

Management

Pros:

• "The manager Amy is lovely and very accommodating."
• "Discussing about the situation with Amy, the manager, she spontaneously offered to give us a lift back home."
• "What really makes this place though is Amy, the manager, who is always cheerful and accommodating to our needs."
• "Amy and the team are very friendly a helpful."
• "Amy had the place running like a well oiled machine all the staff knew exactly what they should be doing."
• "Amy must be a legend in multitasking."
• "The owner is the most approachable person I've ever encountered at an establishment like this, very friendly and couldn't do more to help!"