New Inn Reviews Summary

Staff Service

Pros:

• "Staff were very attentive and could not fault the ordering process at the bar."
• "Staff were all friendly and very helpful."
• "The staff were really friendly and it's a really big place that's very clean and well kept."
• "Staff are very efficient and friendly."
• "Millie who served us was absolutely brilliant, all the staff made the atmosphere so happy and enjoyable."
• "Great friendly staff, cheap food and drink and great atmosphere."
• "The staff here are helpful and friendly."

Cons:

• "The people on the front when greeted wasn’t very welcoming."
• "Bar staff was good with taking the our food and drink order when our food had came the waiter only brought one plate at a time this is not very good waitring service."
• "Andrew the manager is a nob very understaffed cold food dirty tables and not a friendly place really."
• "Very rude manager when me and my friend went up to order and we changed a few things about our meal he got very annoyed."
• "Found staff not welcoming. waiting to get served one male and a female just looked at me."
• "Guy behind the bar is the most rude man ever."
• "Service was awful. The staff all have a bad attitude."

Food Quality

Pros:

• "Just been to the disco night and had such a great evening, food was great, drinks were cheap, staff were great."
• "Had some delicious beer and tasty wings."
• "Food arrived nice and quick and was hot."
• "Food was so tasty, and brilliant value for money."
• "Meals were hot and tasty."
• "The food was great and the service was friendly and quick."
• "The food was absolutely delicious and I would definitely eat here again."

Cons:

• "Waited over an hour for our food when it came most of it was cold."
• "Awful! Our last visit was 6 months ago. Steak was so overdone, for the 4th time."
• "The macaroni and cheese came out in a small dish which was about 3 table spoons full."
• "I went there for an evening meal and the food was disgusting."
• "Just the food was below standards."
• "The roll was soggy and the chips, although brown on the outside were hard on the inside and not cooked."
• "Both of our meals were served half hot, half cold."

Ambiance and Environment

Pros:

• "Surely the best Hungry Horse I've been to."
• "Good sized car park too."
• "They also have a little station for heating baby food/milk which is helpful if you're dining with the whole family."
• "Very clean and friendly. Staff are very efficient and friendly. Good meals at a modicum price with special prices for OAPs."
• "Best pub in the area for customer service, so friendly, professional."
• "Nice venue, good value for money prices."
• "Very nice decor and relaxing."

Cons:

• "It was so cold in the Restaurant with the air-conditioning on full."
• "There was a singing in the other room but they had the door open which meant that we could not have a nice quiet evening."
• "The usual local idiots in there letting the kids run wild."
• "Very noisy and quite a few kids so it is great that they have another bar just for adults who want to relax and unwind."
• "Given it’s for family, my expectation would be a well looked after area with gates that auto shut. Was it, no... it was unkempt, bits of litter and poo around the area."
• "Tables constantly are filthy."
• "All in all it’s fair to say it’s NOT a family garden more a dog toilet and no, we won’t be back."

Value for Money

Pros:

• "Not being funny but £15 is an hour and a half of work for me."
• "Great staff, quick service."
• "The staff were friendly and although there was a little wait for food, we were well informed and waiting staff were attentive."
• "Would highly recommend this restaurant, just fingers crossed they have the products in stock, next time."
• "Good offers but you get what you pay for."
• "Excellent presentation and quality for the money."
• "Good value for money....great team effort from the staff....very friendly."

Cons:

• "Food not bad cheap staff fab unfortunately they allow some very undesirable people in there."
• "Service has got worse as times gone on & is now absolutely appalling."
• "Terrible management. Run out of steak and chicken burgers."
• "Will not be returning and will not be recommending."
• "The portions sizes have definitely got smaller."
• "NO NONSENSE - LOW PRICES - TASTEY BIG FOOD."
• "Food was good but after 2 nice wines I got my last which smelt and tasted odd...like plastic."

Management and Organization

Pros:

• "Eating here for a number of years through multiple reorganization changes and think they finally have everything down to perfection."
• "Happy staff even though they are under pressure."
• "The staff while being very friendly they are also very attentive to ensure everyone’s safety."
• "Highly recommendable for a quiet meal or a party."
• "The customer service was 100%, we will definitely be coming back very soon."
• "Lovely atmosphere too, very family oriented and Football too for those who want it."
• "Great atmosphere to match...looking forward to going back."

Cons:

• "Didn't realise you had to order at bar. Sat for a while waiting!"
• "I very quickly called the restaurant but it kept going to voicemail."
• "Wouldn’t go there again, what a waste of money!"
• "Food not bad cheap staff fab unfortunately they allow some very undesirable people in there."
• "Only 1 cook until end of the month, so at least an hour to wait."
• "This place is getting worse and worse, staff are unenthusiastic to say the least."
• "When we tried to book again for following week we were told there were no tables left."