The Star, Malden Rushett Reviews Summary

Food Quality

Pros:

• "The food was tasty and well presented however it was fairly standard pub grub."
• "The food was well presented and tasted amazing."
• "Food was delicious and the beer garden is perfect for the kids."
• "Made from the simplest of ingredients but the taste and quality was superb."
• "The food was delicious, the service was faultless."
• "Lovely place. Food was hot and tasty with good size portions."
• "The food was fantastic, the staff were friendly and attentive, genuinely couldn’t have made the experience better if I tried."

Cons:

• "The food is very ordinary, but extremely suitable for families."
• "Given it was £160 for 4 adults, and 5 children (all under 6) with only a small amount of alcohol consumed, I thought the price vs the quality of food was particularly poor."
• "The kids meals were overpriced for what they were given."
• "Pub made family friendly aimed at diners. Food is identikit pub faire not very inspiring."
• "Food has gone down since being taken over by a big company prices are too steep just for a pub and service charge was added."
• "Fish and chips very soggy, the Salmon dry and bitter, Pig Burger was tasteless and Chicken katsu curry awful."
• "The food wasn’t of a very good standard some of the beef was raw roast potatoes weren’t crispy."

Service

Pros:

• "Service great as always but otherwise what a real downturn in food quality and attention to detail."
• "The staff were friendly and always checked every 5 mins if our food was alright and if we wanted more drinks."
• "The staff were very welcoming and attentive."
• "Food was gorgeous and staff very helpful and even when busy they recognise people who have visited previously."
• "Excellent staff, on the ball & definitely need to be commended on their fabulous service."
• "The team showed a great smiley and chatty attitude and care for us from the moment we entered until we left."
• "Friendly, efficient staff."

Cons:

• "Had to leave wedding without dessert or even seeing the cake due to taking ages to serve food."
• "Drinks order taken forgot to bring water and spilt larger on one of us."
• "The service was slower because of the amount of people at one time."
• "Not enough staff to cater at busy times, allergen menu is nitemare, staff and kitchen aren't up to date on allergens for food, waited long periods of time to be served, place seems very unorganised."
• "Overall poor service staff not very attentive."
• "Service was a bit slow but was quite busy."
• "The service today was quite slow."

Atmosphere & Location

Pros:

• "Stopped for Sunday lunch, sat outside as it was good weather."
• "It's dog friendly outside with free dog biscuits 😀if you tap on the menu pictures they should come out clear."
• "A lovely pub but a bit pricey! £11.50 for 1 pint of lager and a pint of shandy."
• "Great location for a meal and drink especially after a briskly walk through the common."
• "Nice and cosy pub with great outdoor tables."
• "The back outdoor area is lovely as well."
• "Lovely outdoor seating area at both front and back. Little booth/huts which have heaters and plastic zip down covers also."

Cons:

• "The main attraction for me was the advertised play area... Kid's got bored after 10 minutes."
• "One to avoid."
• "But I couldn't find a baby changing shelf inside the toilet."
• "nice enough pub, busy atmosphere, hugely disappointed by management."
• "Depressing environment. Very dark and dank."
• "We didn't eat here as we walked out. Not very welcoming, we were not acknowledged when we walked in trying to locate a table."
• "The table we where given was awful, it was basically in the walkway so every time someone went past you where brushed."

Value for Money

Pros:

• "Prices for food standard pub prices.. ie £9 - £13 for a main. But then I think most pubs are quite expensive for food."
• "Visited the star on a chance passing and was very very impressed with the excellent service great food Good price."
• "Get their membership card online (costs £1) BEFORE the day you book and go there 1st time, as you get 33% off food."
• "Reasonably priced food."
• "Good selection of food for reasonable prices."
• "Can not complain about portion size, great value for money."
• "Portions were huge to the price, totally worth every penny."

Cons:

• "The food was fine, but the only thing we talked about afterwards was the noise level - it was pretty much unbearable!"
• "Incredibly overpriced food for the standard."
• "Bland underwhelming food with very high prices."
• "Not worth the price anymore."
• "The Sunday Roast has been downsized to a laughable two wafer thin strips of beef and barely any veg or potatoes."
• "Service charge without letting us no just added it to bill without even making us aware of it after spending over £250 on a meal."
• "The kids dessert at £3.95, was nothing more than two scoops of ice cream and a small child's hand full of 'smarties'."