Address: Broad St, Parkgate, Rotherham S62 6ER, United Kingdom
Phone: +441709523827
Rating: 4.8
based on 146 reviews.
Customer Service
Pros:
"Fantastic service, really nice people to talk to who took the time to show me exactly what was wrong."
"These guys are amazing. They are always busy but the service is fantastic."
"Really friendly and welcoming. Great service and as a woman I felt welcome, someplace can be a bit alienating for women but not here."
"Every member of staff I dealt with were all extremely helpful and made me feel very comfortable."
"The staff work in a professional and friendly way."
"All friendly and approachable and get price."
"Friendly and patient guys. Happy to give honest advice."
Cons:
"Rang up to get booked in was told wheel would be repaired on the same day... Very disappointed 😞"
"The company can be very busy at times and answering the phone can be quite delayed on occasions."
"Very unprofessional in my opinion. Won't be coming back."
"The end product is good. The way to treat a customer is way off and frankly is way below what I was expecting and way below the pricing of the service offered."
"Last time I will use them never again."
"Staff were rude and took the mic because I have ginger hair, they scratched my wheel after I just had it repainted by themselves but they polished it out but it's not the point."
"Every time you call them, they give you a different price. In a span of a week. The guy at the reception is rude."
Quality of Work
Pros:
"Brian was absolutely right they look stunning."
"Had all 4 alloys rebuilt and I can honestly say they are like brand new wheels."
"I also had an alloy wheel repaired here, they did an excellent professional job."
"Can't fault the service. The wheel had 2 cracks in and was welded super fast sorted in under an hour."
"Also do diamond cut alloy refurbs which I've had about 20 sets sent through. Fantastic service and perfect looking refurbs."
"Had my wheels refurbished and powder coated, they made an awesome job."
"Just had a diamond cut alloy wheel repaired at AP Tyres very pleased with repair."
Cons:
"Took four split rims in for full refurbishment... slight imperfections on the faces."
"Yesterday I went for wheel balancing of my car. After wheel balancing the steering wheel not straight."
"I drove home and then realised that the two new tyres which were put on the car were the wrong ones, though this was due to a communication error."
"The time before I was booked in to borrow loan wheels while they did a full set if 22inch where’s and because the fitter could not be bothered to get different wheel nuts out he tried fitting wheels too small."
"Where to start I really want to be as fair as possible... Offering a 10% discount and then giving a customer an obviously defective product and the multiple delays and then actually damaging it in front of the customer is just amateur with a professional price tag."
"OK....but....they just fully gun up wheel nuts, which I've experienced issues with over the years with many cars."
"I was recommended this place to go as my wheel would not come off due to the locking nut being stuck in. They removed it but in the process 2 of the nuts went loose and I had to change the whole hub."
Value for Money
Pros:
"Excellent value too."
"First class service staff very good I called at 6 50 pm needed 2 new front tyres they closed at 7 30, no problem 2 new tyres balanced and tracked and cost very reasonable."
"Cannot recommend them enough, they saved me a fortune."
"Efficient and effective. I had a slow leak due to my alloy hitting numerous pot holes. 5 day turn around, £85 and a temp wheel fitted. Cheaper than a new tyre."
"The cost of repair was a good price too."
"100% recommend. A very professional run garage. They have always tried to repair my tyres before suggesting buying new ones. Really honest. Prices seem fair too."
"Always competitive prices."
Cons:
"They are not the cheapest by far but I was always willing to pay for the service they used to give."
"...only to be told we would have to come back again the following day... got overcharged by £20 on top of the original price I was told."
"When I asked the manager he said 9 out 10 times when the system says they have only 1 in stock it doesn't be in stock... then why would they tell the customer it is in stock when the system isn't reliable."
"Second time I've come here only to be told 30-40min later that they don't have the tyre which they said is in stock over the phone... what a waste of time."
"I was disappointed as AP Tyres was recommended to me to straighten out my wheel. I was advised that the wheel would take 3 days to straighten but it has been closer to 2 weeks."
"Booked online got there said was understaffed had 9 to do before ours even though we booked an appointment to save waiting got done over an hour later should check there booking system not serve people that just turn up used them along time won’t use again."
"Then they even offered to replace it for me when I only went to get the locking nut off... Obviously not happy especially when they would not let me go would without changing the hub."
Efficiency and Organization
Pros:
"Found out yesterday morning that we had a cracked wheel rim which caused a slow deflation of the tyre. The guys at AP fitted us in straight away and only took 1hr to repair."
"Very organised and everyone gets seen quickly."
"Brilliant place to have your tyres changed, my company sent me in to have 2 tyres changed on the works van, I was only there 20 mins, they're very quick, reasonably priced and very professional."
"Got me sorted within half an hour."
"The place is nothing but hustle and bustle. Everything's is planned and organised."
"A well-run tyre depot with all brands of makes for your car, van and lorry. Always busy and well organised. Helpful staff and you are greeted on entry to see what you require."
"Top service by very pleasant and extremely knowledgeable guys nothing seems any trouble for them, 100 percent recommend if you need anything 7 days a week."
Cons:
"This place was recommended to me, but I don't think I would recommend them to anyone else to be honest."
"This is an extremely busy place which seems to have lost basic customer service skills... they simply can't be bothered to sort the basics out."
"Would not use as my preferred choice for tyres."
"Currently putting them right myself as I wouldn’t trust AP tyres to put air in them."
"I have been messed about something rotten recently including today. Bad attitude and changing the story making a big deal out of nothing and in the end I left."
"On the flip, when there are actually done they do a good job/finish on them."