The King & Castle - JD Wetherspoon Reviews Summary

Service

Pros:

• "The service was friendly and very quick."
• "Quiet a regular little 'spoons. Great service, lovely interior, prime location."
• "Another fantastic JD Wetherspoons pub. One of the better views, of Windsor Castle, and as per always polite and helpful staff, great food at even better prices."
• "During my time there everyone I encountered was polite, professional and attentive with their service."
• "Staff extremely polite and professional too, always look forward to returning to this Windsor Gem."
• "All the staff here where exceptionally professional and polite."
• "Staff were polite and friendly."

Cons:

• "After 90 minutes without any meal, we asked how long we have to wait."
• "Terrible service. Waited an hour and not received our food."
• "A few of the glasses could have done with a more thorough cleanse."
• "Then most of our food was cold."
• "Our drinks took 30 mins to arrive after ordering on the app where it stated a 2 min wait time."
• "Appalling experience on this visit on Sunday 30th May."
• "Waited over 40 mins for food to arrive cold when it wasn’t even busy."

Food Quality

Pros:

• "The ultimate burger was very tasty Indeed."
• "Great beer and great prices. Always busy but such a large place it still offers places you can hide away. Food is always good, not excellent but great value for money."
• "Breakfast was good."
• "The food is hot served and delicious."
• "Food great, service with wetherspoons app excellent."
• "The food was hot and delicious."
• "Food is what you’d expect from an spoons however service was quick and food was hot."

Cons:

• "Food was all dried out with yesterday's grotty lettuce."
• "The fish was very small and so over cooked it wouldn’t come away from the batter."
• "We waited 48 minutes to receive our food... and when we did finally receive it, it was all stone cold."
• "Curry was hit dry and needed a bit more sauce."
• "The 6oz American Burger was poor and the portion of fries that came with it was ideal for a very skinny child."
• "Came for breakfast, food lacked flavor."
• "The Southern Fried Chicken was terrible in taste."

Atmosphere & Cleanliness

Pros:

• "Quiet a regular little 'spoons. Great service, lovely interior, prime location."
• "Easy access for all and the toilets upstairs were clean."
• "The establishment was clean."
• "Its a really big place, ranging over three floors, and a terrace that overlooks a park...It faces the great grey walls of Windsor Castle."
• "Great layout in the inside with sweeping staircases and cubby tables... Small courtyard outside and many gorgeous hanging baskets!"
• "A clean and comfy environment that looks great."
• "The actual place itself is nice and in a really good location with views of the castle."

Cons:

• "It is dark in there though..."
• "A few of the glasses could have done with a more thorough cleanse."
• "Just a bit too crowded and a bit too loud."
• "Shame about the sticky carpets."
• "Definitely no cleaning of tables between customers."
• "Toilets were shameful."
• "Clearly the toilets are not checked regularly."

Management & Staff

Pros:

• "Another fantastic JD Wetherspoons pub. One of the better views, of Windsor Castle, and as per always polite and helpful staff, great food at even better prices."
• "During my time there everyone I encountered was polite, professional and attentive with their service."
• "Staff extremely polite and professional too, always look forward to returning to this Windsor Gem."
• "All the staff here where exceptionally professional and polite."
• "Staff were polite and friendly."
• "Staff very friendly and regularly clearing tables even though it was very busy."
• "Service with a smile, and happy to help!"

Cons:

• "Anu the manager was incompetent and unable to control his staff."
• "The manager was very rude. Flat Pepsi and lemonade, manager refused to listen told me ice was to blame."
• "Underwhelming visit, staff is very basic."
• "A few incredibly rude staff employed here."
• "Customer service at the bar really let down our visit to this pub."
• "Very bad service, avoid this pub at all costs!"
• "Extremely rude management and bar staff."