Wonderland Reviews Summary

Staff and Characters

Pros:

• "The characters were all so friendly."
• "Staff were so attentive + kind."
• "Staff and actors are extremely engaging and friendly."
• "All the staff from all departments - catering, shop assistants and especially the performers are exceptionally dedicated, friendly and hard working."
• "The staff made such an effort to make them feel special, we barely queued for anything."
• "The staff here are amazing with every child."
• "The staff here were phenomenal, so friendly and helpful."

Cons:

• "Santa couldn't have cared less. Didn't even speak to my child or give him a gift."
• "However the staff members at the hot drink stall and photo booth were extremely rude and lacked enthusiasm."
• "Some of the staff were miserable and not very friendly."
• "Staff also need to learn to read the room and realise screaming in your face does not make it scary but rather irritating."
• "The staff think by screaming in peoples faces it makes them scary but actually it ruined the whole thing."
• "Felt a bit bad for the Witch in the Trick or Treat village though. She informed us (still in character) that she hadn't been relieved for a fair while and had no food or drink available."
• "Whoever manages the site should be sacked."

Rides and Attractions

Pros:

• "The kids loved all the rides."
• "The maze is really good fun and tricky but not that hard that you give up!"
• "Ride are good and you can go on as many times as the children want."
• "There are various rides to be discovered around the park, and the kids loved discovering the fairytale houses to peek through."
• "The fairy tale houses have been 'touched up' making them more interesting."
• "Fabulous fun for young ones. Loads of characters to meet, all very friendly and brilliant at making children smile."
• "What a fantastic place to take young children. Loads to do and see."

Cons:

• "All the rides are very dated and in need of a Big revamp."
• "The rides aren't very good, they don't look, or sound, safe."
• "Terribly outdated. Half the rides don't work and are in need of renovation."
• "The rides were a bit rusty."
• "The caterpillar ride had missing and damaged safety belts."
• "All but one of the rides were actually open and my lg was too small to go on it, the bouncy castle was deflated but looked absolutely filthy anyways."
• "Every ride was disorganised as the kids went in at the entrance and came out of the....entrance!"

Value for Money

Pros:

• "Good selection of food and at a reasonable price, we got a cheeseburger, hot dog, loaded bacon fries & a drink for under £20."
• "A fun and cheap day out."
• "It’s only £8 entry you’d pay more than that to go to the cinema."
• "The on site catering is of a high quality & competitively priced."
• "Value for money, and kids get a free visit."
• "Overall great value for money."
• "Entrance not cheap, but once in almost everything is included - unlimited rides, meet and greet characters from nursery rhymes as well as modern favourites."

Cons:

• "The price is extortionate considering the run down nature of the place."
• "Very average day. Pricey for what is there and seems very dated now."
• "Though we paid 8 pounds, would not think it'll be worth it for full price, nothing for the adults to do so price is not justified."
• "I think it's abit steep charging 12.50 for adults in my opinion."
• "I can't believe we paid £44 for that. Its worth no more than £10."
• "I would not go back to the Halloween event again for the price and the quality was awful."
• "It is priced at £12.50 a head which I think is overpriced for what you get."

Facilities and Cleanliness

Pros:

• "The park is beautiful, lots of fairy tale characters interacting with the children."
• "The grounds are kept to a very high standard."
• "The park wasn’t at all busy and was spotlessly clean."
• "There are hand sanitizers on all rides and the seats and bars are cleaned down after each use."
• "A truly magical Christmas place to visit and take the kids to see Santa!"
• "What a gem of a place. Absolutely gorgeous. Magical fairy houses, streams and rides for the little ones."
• "The overall appearance of the attraction is very clean and pleasant."

Cons:

• "There's very few places to get cover from the elements."
• "Zero COVID safety measures in place."
• "It definitely hasn't been updated in a long time."
• "Scenery and characters looked like it hadn't been cleaned in ages."
• "The whole place is looking run down it looks old and dirty and not cared for anymore."
• "This area again was very run down and everything seemed really dirty."
• "The rest of the park looks a bit run down, the rides were dirty."