The Swan & Angel Reviews Summary

Category: Pub St. Ives

Address: 8, 9 Market Hill, St. Ives PE27 5AL, United Kingdom

Phone: +441480499060

Rating: 4.1
based on 155 reviews.

Atmosphere

Pros:

  • "Normally this venue has a most comfortable atmosphere."
  • "Really helpful with menu options and ordering, and quick on the draw with crayons for the kids!"
  • "A lovely and cosey pub (especially in the winter, when the fireplace is burning)!"
  • "This pub/restaurant is amazing!! The quality of the food is outstanding."
  • "Nice new Wetherspoons. Unfortunately it was a Monday, market day in St lves."
  • "Lovely breakfast (with more than enough on for me), very cheap as they are still doing the Covid rates."
  • "Lovely and clean with alot of history hanging on the walls."
  • "Friendly helpful staff, with covid screens and sanitizer still in place."

Cons:

  • "Unusually, poor atmosphere due to the presence of a group of four loud and shouty visitors."
  • "Very dull atmosphere."
  • "Like all Wetherspoons pubs they have frill-absence off to a fine art but this one is frill-lesser than most."
  • "A very typical Wetherspoons eatery. Service was good, food was good, atmosphere was early evening noisy."
  • "The atmosphere can sometimes seem a little dead as theres no music but that's not a problem if you fancy a quiet one."
  • "It's a spoons, everything is cheap and cheerful. The atmosphere can sometimes seem a little dead as theres no music."
  • "Absolutely terrible service, zero atmosphere and very rude managers who appear to be completely clueless."
  • "No idea amongst staff if dogs are allowed or not, we went straight to the garden with a dog following the bar staff saying it was fine, few minutes later we were told we have to leave as we had a dog."

Service

Pros:

  • "Took a while to get served, but when I did I was told about a value for money offer on one of the real ales."
  • "Thanks so much to the efficient staff on duty today when my brother in law was taken ill."
  • "Fairly typical for a Wetherspoons. Fast service, good prices and good quality food."
  • "The staff were happy and friendly, responsive and never let you stand at the bar too long."
  • "Just want to say a big thank you to Johnny from last night. Who works behind the bar."
  • "You can never really fault a Wetherspoons. The food is always quickly delivered to your table."
  • "Fast service, staff are attentive, food is as expected and the deals allow you to treat the family to a slap up meal without breaking the bank."
  • "It was a very busy Thursday evening, food took 30 mins to arrive and the steak was well done, rather than medium. Not up to their usual standard, but we will be back."

Cons:

  • "Service unenthusiastic."
  • "Had to chase up my app order and was told they couldn't find me or my table."
  • "Not a great experience today, food was cold unfortunately."
  • "Really really had a bad experience with bar tender( jonny) and manager(Teresa)."
  • "There's clearly a serious management problem at the Swan and Angel in St Ives: having been told at 1.15 food could not be ordered until 2.00."
  • "Our drinks were incorrect on more than one occasion and the service was shocking. Empty bar and still waiting 10 minutes before we left as staff were chatting each other up."
  • "App ordering as usual with Weatherspoons, limited menu and service wasn't quick."
  • "Service at bar poor, 3 customers at the bar 2 had been servied 5 bar staff we had to ask for attention."

Food Quality

Pros:

  • "The cookie ice cream is insane!!!"
  • "Highly recommended!! Reasons as follow: Fantastic food (the pasta alfredo was reaaally good) with decent portion."
  • "Great service by bar person. Explained no draught beer due to hot weather. Sat down to view menu. Ordered 2 steak meals. Cooked to perfection."
  • "I would just like to praise a member of staff, Emily. Her tattoos are awesome! She was so lovely and helpful towards me and my friend."
  • "Two small pizzas and a bowl of chips for lunch for 2 from the 3 small plates menu. My roasted veg pizza was great with loads of tasty veggies."
  • "Sirloin steak & chips,peas, mushroom, tomato X2 was nicely cooked, enjoyed with pint of san Miguel & stowford press."
  • "Probably the best Weatherspoons in the UK because they actually seem to care about the quality and delivery of the food."
  • "Great wetherspoons looks a recent addition or newly refurbished, with all the usual​ great price's."

Cons:

  • "Had the Pasta Alfredo to eat which was microwave burnt. Tasted like hard cardboard."
  • "Breakfast cold with pre-made, factory toaster pancakes, pre-made microwave bacon, left-over sausage, dried out eggs and no butter for pancakes."
  • "Scampi tasted very strange."
  • "Just had the worst experience I think I’ve ever had at a weatherspoons I ordered a Christmas dinner only to be told there was an hour wait for my food."
  • "Food is ok portions sometimes a bit small perhaps smaller plates would make the meal more inviting."
  • "The only redeeming qualities are the prices, the servers were a mixed bag with some being lovely and some being rude, the menu was very sticky."
  • "Ordered the ultimate burger and it arrived within 5 minutes. They could at least pretend it was freshly cooked."
  • "49minutes waiting for 2burger,few chicken strips and roasted salad, gourmet burger usually really good and tasty, now we had unsalted dry burger with really dry buns, chips was cold."

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