Medspa Beauty Clinic Reviews Summary

Facial Treatments

Pros:

• "Came for a hydra facial, on day 2 my face is glowing already."
• "I’m so glad that I’ve now booked in for another 6 sessions."
• "The best deep tissue massage I have ever had!"
• "Dermalogica Facial - Asiya is simply the best therapists I've had in the past 2 years."
• "I had a Hydra Facial, Rejuvenation and LED treatment, which I highly recommend to anyone who is suffering right now with congested skin."
• "I was very impressed with how clean and tidy the beauty clinic was."
• "I really can see the difference in my skin after the hydrafacial with her."

Cons:

• "Such a poor experience - friendly but not very skilled."
• "I felt leaving very greasy and feel like my pores are clogged more."
• "It felt like the therapist was trying to save on product and do as little as possible to check off a step."
• "I went to this place based on their great reviews for HdraFacia and it was the most awful spa/facial experience I’ve ever had in my life."
• "However, I do believe I got the wrong facial for my skin."
• "I left with little to no change in my skin, and it definitely didn’t look like I had gotten a facial."
• "Bruising around my nose after my hydrafacial."

Customer Service

Pros:

• "Uma was really great and knowledgeable."
• "The girls were very attentive, explaining each step as we went along."
• "I am on holiday from Australia and was experiencing pain in my back from sitting on the plane and falling asleep in an awkward position. The therapist was professional and listened when I explained where my pain was."
• "I don't want to forget about the receptionist, Simona, who provided me with all the information need when I called to book the appointment and answered all my questions with kindness and patience."
• "The team were super and helped me with all my questions and made everything very clear."
• "Lovely and beautiful salon, amazing vibe in there. Everyone smiled at me and made me feel welcomed and relaxed."
• "Really helpful reception, who really go above and beyond to help their customers."

Cons:

• "When I gave the feedback to the receptionist that they should leave a 10 minute buffer in between appointments and not squeeze clients like this, her response was 'this is how our business is run'."
• "The receptionist here rudely said that the therapist wouldn’t be able to give me any extra time at all, which I found extremely odd."
• "Booked an appointment the day before... The person who took all my details the day before hadn't actually booked the appointment."
• "There’s many better places just around the corner. There’s no reason to put up with bad treatments or such horrible rude service."
• "Totally disorganised and unprofessional."
• "The aesthetician did not speak to me about the procedure or explain what was being placed on my face."
• "Many times when I have an appointment booked they reach out to tell me they have double booked my appointment and need to change the time or are running late."

Value and Results

Pros:

• "Very good value for money."
• "I had six sessions of the Soprano Laser hair removal treatment with Asiya, and around 70-80% of my body hair is gone."
• "I underwent a treatment at Medspa and... the results followed shortly."
• "The staff was very professional, they knew what they were doing and the results followed shortly."
• "After one treatment I can already see an improvement."
• "I am so excited for the rest of my sessions and my life has completely changed since the first session."
• "Most of my hair disappears After the laser at Medspa Beauty clinic."

Cons:

• "Booked two hydrafacials and was stung with a full payment for both despite contacting them 22 hours before the appointment."
• "I have more hair in my back than I did when I started!"
• "Since then I have been depressed. I am due to see a doctor to tell me whether they are permanent..."
• "Now I see why they insist you pay upfront for all your treatments."
• "If you book PCR test before 12 pm it’s £69.50, but at 2 pm is already £79.50. The result however ready in the same 24 hrs. Why?"