Boots Reviews Summary

Customer Service

Pros:

• "I met Ayesha and she was so professional and kind."
• "The staff are very helpful."
• "Went to optician on 1st floor and have to say the service was excellent with a large selection of frames and prices."
• "I had an excellent experience from start to finish, lovely kind staff and thorough examination."
• "Rebecca doesn't usually work on the stand, she took the time to understand and assist with what I was looking for and was hugely helpful, friendly and patient with me."
• "Friendly, attentive and professional staff."
• "I visited your store on Sunday 24th July. I popped in to get my wife a particular Channel lipstick and was served by Victoria. She was really helpful to a clueless husband."

Cons:

• "Only popped in to grab some lunch and I may as well have booked a table at a restaurant given how long it took."
• "Dior beauty consultant couldn’t be less helpful and polite."
• "The lady who worked on -1 floor been really rude to us when we asked for help."
• "Service is horrible."
• "Lady was extremely rude to me and my friend as we got mistaken between a tester and then tried to pressure us into buying."
• "The worst service ever at Boots Oxford Street."
• "Horrible shopping experience at Boots Oxford street. There’s no staff to attend to customers."

Product Selection & Availability

Pros:

• "One of Boots nicest stores with a vast selection, I try to use my local store whenever it's possible but the selection is very good."
• "We got a good discount during the Boxing Day sale."
• "Great selection. Massive shop right bang in the middle of Oxford Street."
• "This is a good Boots store with some high end makeup brands on the Ground Floor and drugstore makeup and other stuff on the basement and the other items on first and second floors."
• "A nice store for all sorts of make up creams, lotions, ointments and perfumes."
• "Big boots on Oxford street, purchased oil of Olay product which works very well for my skin."
• "This store does have some luxury brands like Dior."

Cons:

• "I noticed they had a floor for baby stuff but I thought it was a bit overpriced for what you get, especially there are great options nearby."
• "On Friday eve 23/12/22 I bought a Hypnose Lancome set that included 4 products, when I opened it at home only 3 of the 4 came, the Hypnose Drama was missing."
• "The e.l.f products I was looking for wasn't in stock."
• "This could be an amazing branch as so well located but there is a lack of sufficient serving staff and also lack of products."
• "I only went there to pick up two things from the Estée Lauder counter. Both items out if stock which is an absolutely ridiculous situation in Oxford St."
• "Staff unavailable, make up products for abh and nyx out of stock all the time."
• "Bought a prescribed emergency medicine and it's out of stock only few tablets left."

Store Layout & Accessibility

Pros:

• "Small city centre beauty shop with a pharmacy upstairs. Escalator up, stairs down."
• "Bright and spacious, this Boots has escalators and a lift."
• "A large Boots on Oxford Street, next to Bond Street tube station and near Selfridges etc."
• "Very nice bright store well laid out with vast range of goods."
• "This is a huge store spanning three floors. Whereas at the peripheral stores you have a limited selection, here you'll find more variety of everything."
• "Awesome cool place all you need i need a wheelchair flat soon both digital electric wheelchair user paralized from the neck down mostly bedridden."
• "Whether you want a quick bite, something healthy to drink, medicine, beauty products...it has all at one place."

Cons:

• "Alleged lift but it was blocked by goods waiting to be put on the shelves."
• "Not stress free due to the crowds and lack of space but otherwise a decent store."
• "But quite overwhelming. Do we humans really need 100's of different shampoos, face creams, etc."
• "I had the most uncomfortable feeling waiting for some sandwiches to be reduced."
• "Half a dozen self-service tills of which only two were working and no staff on hand to assist."
• "It can get a bit cramped in there sometimes."
• "Being watched, hovered around & made to feel so uncomfortable."

Staff Attitude & Professionalism

Pros:

• "Hello! Usually I don't write reviews but in this case I feel I have to. Last Saturday we were in London and my family was shopping in boots for so long and I went to the till three times and the lady with short hair and glasses was so helpful and willing to help me."
• "Debra served me and I would like to express my gratitude for the wonderful service she provided."
• "The pharmacist Rita, along with their colleagues Farah and the ladies and gentlemen are very efficient at their roles."
• "Staff is extremely pleasant and helpful."
• "Amaka such a talented girl with a lot of passion for Fenty Beauty!!"
• "Mary from the skincare counter is a star; very helpful, nice and professional."
• "Jonathan at the YSL counter; such an elegant and thoughtful consultant."

Cons:

• "They are always chatting with zero customer service."
• "Customer service is crapppp..."
• "The vaccine service is simply horrendously irresponsible!"
• "Awful customer service!!"
• "The worst boots very bad customer service, no one answer in pharmacy team, very bad staff."
• "Awful branch! Whenever you try to seek help from someone they’d tell you 'sorry I work for L’Oréal (or whatever brand) I can’t help' and they move on."
• "Do not go there, especially to the make-up department. All of the staff will gather around the till talking amongst each other and ignore you."

Pricing & Value

Pros:

• "Boots products themselves are quite nice though. They have shower gels for less than a pound which are great."
• "Prices are reasonable and you can try their self service counter which u can help yourself to pay the bill."
• "I mainly go here to get vitamins and their offer of. Buy two get the third for half price is very nice."

Cons:

• "Complete specs prices are not easy to understand, waiting time 3 weeks to get standard glasses, 3 weeks? £35 to get them straight away? a bit too pricey and prices are not clear enough."
• "Definitely recommend. But price are bit expensive if you compare to similar shops."
• "I grabbed the n7 3 for 2 when I got to the till it charged me for all 3 [...] this is misleading and it's not right at all."