HOTGOLF Reviews Summary

Customer Service

Pros:

• "Kaine went above and beyond to provide as much detail as possible!"
• "The aftersales team were excellent and the problem resolved very quickly."
• "Jess helped me out with a deal on a motocaddy S1 electric trolley."
• "Special thanks to Jess who handled the claim for me."
• "I’ve had major issues before with big online golf companies and been given the brush off."
• "Fantastic seller to deal with, Jess helped me out with a deal."
• "Great Powakaddy and superb service and advice!"
• "Had an issue with some golf shoes which were supposed to be fully waterproof and were not."

Cons:

• "Still no info when it will be dispatched. No response to my emails."
• "I live on the mainland british isles...I have to pay £5.99 for delivery of 12 golf balls."
• "Your service is excellent no problem with you, but I question why you still use Royal Mail?"
• "Good store but the delivery is shocking free 24 hour never turns up."
• "Ordered clubs for quick delivery, next working day...still not here Saturday dinner time."
• "Ordered a range finder, listed as next day delivery...arrived five days after."
• "I had problems with delivery initially but after I contacted them they did their best."
• "Ordered a top, arrived super fast, didn’t fit properly for me, sent back and refund was immediate."

Product Quality

Pros:

• "I ordered an electric golf trolley and I'm very pleased with it. It looks good and was very easy to assemble."
• "Clubs were brand new as expected and were very competitively priced."
• "This shop has been very fantastic when dealing with my driver shaft replacement under warranty."
• "Ordered the M7 RC trolley came as proof on time and efficient delivery."
• "Recently purchased Motorcaddy M1 2022 model. Sturdy trolley and a good design for easy storage."
• "I purchased a Footjoy Hydrolite Waterproof Jacket...decided to exchange it for another colour."
• "I ordered 20 polo shirts, was told they would arrive the next day, and they did."
• "Purchased a Powakaddy Fw3 at a great price, best I could find."

Cons:

• "Really disappointed with the product I ordered. Received 'grade A' golf balls which all had either discolouration or big scuff marks."
• "Bag damaged the shafts of my driver, 3 wood, 5 wood & 4 hybrid & despite having the bag for 2 months Moto caddy have not responded at all."
• "The LED screen is totally useless in daylight, although would be perfect if you play in the dark!"
• "Major issues: The trolley occasionally takes off at max speed without any touching of the controls, pensioners beware."
• "Ordered a Ping G410 plus driver, had few availability issues which were dealt with very efficiently."
• "Waited significantly longer for delivery than was expected but my main concern was the delivery and packaging."
• "Just like the designer outlet, quite pricey... Lots of 'sales' going on but again most things are at golfbidder prices or more."
• "Returned a pair of skechers golf shoes this morning, they had a fault inside the heel."