Saxon Mill Warwick Reviews Summary

Staff Service

Pros:

• "Katie helped us with every step of the planning."
• "Vicki was attentive friendly and fun and helpful."
• "Katie was assigned to look after our whole group and did an excellent job serving tables and behind the bar."
• "Vicki our waitress was the perfect level of attentive and helpful, always just when we needed her."
• "Very friendly polite and helpful staff waited no longer than 20 minutes for our mains."
• "The staff were very pleasant and helpful."
• "We were really well looked after, I would even say spoilt, by our waitress, Zara."

Cons:

• "The staff were inattentive, service was very slow."
• "30 minutes after being seated to our table, we had to go and find someone to ask if we could order some drinks."
• "The manager just said thank you for calling and sorry that you had a bad experience."
• "Service is always poor and extremely slow. Whatever time whatever day, there is never ever enough staff available to serve you."
• "Service was excruciatingly slow. Polite without being genuine."
• "The service was lacking, drinks took ages to arrive."
• "It took ages to be served at the bar, and for the food to come out."

Food Quality

Pros:

• "Great food and service."
• "The food was excellent, and the staff were brilliant."
• "Food was great."
• "The food was delicious."
• "The food was fantastic."
• "The food was stunning! Exceptional!"
• "Food was absolutely yummy and cooked to perfection."

Cons:

• "The old heating system needs upgrading to cope with this."
• "The food was disappointing my Sunday roast chicken felt like eating sandpaper... Very dry and tasteless."
• "Sorry, but our food was awful, my slow roast pork was very tough and tasted like it had been deep-fried."
• "The lamb was overcooked and I couldn't finish it."
• "Poor quality in food, some of the brunch items ordered came with food items missing, poached eggs overdone and curdled hollandaise sauce."
• "Food literally just chucked on a plate and sent out to paying customers like it."
• "The food was not hot and had to be returned twice."

Ambiance and Location

Pros:

• "The restaurant itself was beautiful and well organised."
• "A lovely building and full of character."
• "The most beautiful country pub and the best Sunday roast ever."
• "It is spectacularly, breathtakingly beautiful!!!"
• "Great pub overlooking the river."
• "Wow what a lovely pub! Great location, ample parking and right next to the Avon River."
• "Saxon Mill is a beautiful riverside pub, bar, and restaurant."

Cons:

• "We were offered the downstairs end room: no view, damp and cold."
• "Used the toilets on the way in and they could do with an overhaul. Dodgy locks and somewhat tatty."
• "Unfortunately a lovely building from the outside but once inside a tired slightly run down feel."
• "No Xmas lighting or any sign it was Xmas on the table."
• "Some toilets were out of order, hand driers broken in the ones that were usable. Baby change filthy and dirty."
• "The bar toilets were quite shabby and could do with decorating with the paintwork being redone."
• "On a more negative note, where you enter the restaurant downstairs is right by the toilets and there was a strong smell of piss."