Lancaster Honda Reviews Summary

Customer Service

Pros:

• "Ethan Smith took care of us throughout. Sent video introductions and an in depth video spec of the car."
• "Great friendly helpful staff."
• "First impressions were fantastic, upon arrival I was greeted with a smile and the offer of a refreshment."
• "Martin was fantastic to deal with throughout the entire process."
• "Really pleased with the service I received at Honda by James Adams while buying a new car. Very polite and helpful."
• "Thank you to the staff at Lancaster Honda, particularly Olivia, From our first telephone conversation to purchasing a used car from them, was conducted in a friendly and professional way."
• "The customer service provided by Dan & his team is second to none!"

Cons:

• "Once they have your money customer service means nothing to them they have their commission and that’s all they want."
• "edit, a shame my 3rd dealing was the worst customer service I’ve ever had. And I am completely disappointed with how they dealt with an attempt to buy another new vehicle from them, this experience has put me off and I can’t see me going back."
• "Recently purchased a car. There was no communication from them to me although they stated they had emailed, none received and no phone calls."
• "Never reply to my question of warranty services."
• "I had to chase Ethan for some paperwork that had been promised to me."
• "Visited today to get back to choosing a new car after being's unable to do so during lockdown. Sales guy was quite negative and wasn't interested in arranging a test drive for us."
• "Came to look at secondhand cars so was outside. Nobody acknowledged us and although we wandered around and looked at cars (it was raining!) still no colleague came to ask if we were ok."

Product Quality

Pros:

• "Purchased a Honda S2000 through Ethan Smith. The car was in excellent condition for its age."
• "We are delighted with our new Honda HR-V."
• "Just taken delivery of our 6th Honda. Another HRV, Best car we've ever had."
• "Love the car i have had Honda Civics for 20 years this is the best one yet drives like a dream."
• "The new Honda HRV is amazing."
• "We recently purchased a Honda Civic (2014) from this garage. In terms of service, Ethan was fantastic."
• "Just bought a new ZR-V Sport Hybrid from this dealership & we are very satisfied with the service."

Cons:

• "Bought a second hand car from here one week later despite them telling me they had replaced the brakes all round the brakes failed."
• "Jus imagine if my wife had been driving with the grand children in the back, the outcome could have been a lot different."
• "Nothing but issues with our 17 plate Civic... weren't helpful when we had an issue under warranty, and now another big issue a month after the warranty has run out."
• "Was I happy with the childish explanation that the heavy petrol smell was caused by my air freshener? No"
• "The only reason they didn't score a 5 is because some of the issues they were going to sort before we picked the car up, were not sorted."
• "I went to get the engine checked at this place and they did nothing they didn’t even bother doing anything except plugging the computer in."
• "For anyone saying they have not experienced hard sell then were simply happy to pay over the odds and probably stupid enough just to accept the garbage Lancaster Honda dished up."

Staff Performance

Pros:

• "Ethan was excellent and very knowledgeable."
• "Big Thank You to Ashton Fernandes (sales) at Cox LTD Honda. We had a very positive experience buying our recent HR-V."
• "Ethan is extremely helpful, courteous, friendly and professional."
• "Thanks Harry you were very professional and helpful throughout."
• "I dealt with Chris in sales who was professional and patient."
• "I dealt with salesman called Steven who is very helpful and informative from start to finish."
• "Martin Fish is your guy if you’re after a Honda! Fantastic with customers and always has a smile on his face."

Cons:

• "Ordered some blue touch up paint for a Honda Crz, sent them the code and they sent me the wrong shade of blue."
• "The salesman's after sale services are too bad, missed roadside assistance numbers for me after I send many emails."
• "Tell you things need doing but I took car to another garage not 1 item listed needed doing."
• "So do I think that Honda Lancaster are trustworthy? Not at all."
• "Pure hard sell. Going here put me off buying Honda, as both times we have been we have experienced pure unadulterated hard sell tactics."
• "Visited Lancaster Honda today too look for my new replacement Honda… the salesman Martin who I dealt with was helpful is helping me choose my new car."
• "What a shame, a full tank of fuel was not included with the car!"