Safe & Sound Your Car Ltd Reviews Summary

Professionalism and Expertise

Pros:

• "Simon's professionalism and personable nature really set the tone for a fantastic business interaction."
• "The service, professionalism and quality provided was impeccable."
• "Simon went above and beyond to repair my cars parking sensors after they had caused me no end of hassle."
• "Simon is extremely knowledgeable and his standard of work is excellent."
• "Simon delivers a fast and professional service, 2 garages and 4 weeks later, one phonecall to Simon, who was knowledgeable enough to partially diagnose the issue over the phone."
• "Simon is an absolute genuine guy!! Brilliant service and such an easy booking process as well."
• "Simon was very professional booked online for diagnostics check told me the problem straight away."
• "Very professional and Great service from Simon. High quality work for a great price."

Cons:

• "This is an honest review of a nightmare with this guy. Initially came out 3 weeks ago and diagnosed a faulty switch and said he would need more time to find what the actual issue is."

Customer Service and Communication

Pros:

• "Throughout, Simon was professional, courteous and communicative, explaining everything he needed to do."
• "One aspect that truly stood out was Simon's responsiveness. He consistently replied promptly to my messages, even beyond regular working hours."
• "Simon helped fixed my 2013 Renault Clio rear taillights and indicators just in time before my work vehicle inspection appointment."
• "Here at Top wrapz Ltd, We are a leading Detailing / Wrap / PPF company based in Birmingham, we have sent many a customer to Simon."
• "Simon was quick and professional, got to the root of my dashcam issue within a few hours of calling up."
• "Simon is a very polite and extremely knowledgeable man, the services offered are by far the best price and most thorough service."
• "Simon came and fixed the break light and replaced a broken power wing mirror. Extremely professional service even cleaned all the sticky residue from the tape I used to hold mirror together."
• "Simon came out to my car when my instrument cluster stopped working and I was broken down in a panic."

Cons:

• "Called Simon late on Friday afternoon he arrived early evening and sorted out my problem very effectively. I was most impressed with the service and price he charged and shall recommend him to any one who would require his services."

Efficiency and Reliability

Pros:

• "Simon came out within the hour to sort an issue I'd been waiting on another auto electrician for for days."
• "Excellent service from beginning to end. I felt like I was in safe hands from the moment I called and spoke to Simon."
• "Simon did a great job, very professional. Came to my work place too carry at the work and followed me home to make sure all was working correctly."
• "Simon came to the rescue in under a days notice of booking, diagnosed the issue, fixed everything."
• "Safe and sound came out a 2 days after I pre booked on the website to fix a car stereo that another another had previously failed to fix."
• "Fast response with next day call out. Issue identified which has enabled me to order the correct part to fix the problem."
• "Thoroughly professional. Has a process approach to problem solving and clearly works in a structured way."
• "Very friendly and professional It takes me more than 3 months to get my car fixed, Peugeot dealer didn’t find the reason of the fault and was introduced to safe and sound by a friend and Simon did the job."

Cons:

• "We then waited over a week for him to be available and I paid him £60 online for 1 hour to diagnose any further faults at his place of business."