Satnav Systems (UK) Ltd Reviews Summary

Customer Service

Pros:

• "Hamid responded on a Sunday and I arranged for a visit a few days later to investigate the fault and arrange a repair."
• "The team was very responsive, got a date scheduled in the same week Friday."
• "From the start, communication with James was excellent and this continued right through, until after the installations were complete."
• "My initial email enquiry to Sat Nav Systems was responded to very promptly with full explanations and several cost option's."
• "My contact email was replied to very quickly by Hamid and he offered me a number of possible appointments in the following 3 days."
• "Hamid and his team were highly professional and I would not hesitate to recommend them."
• "Hamid was incredibly helpful in identifying the issue and providing options to rectify it."
• "Excellent customer service, fast and honest diagnosis of the problem, real options discussed to suit your budget."

Cons:

• "Initially I had reservations about sending my VW infotainment System to Satnav Systems UK LTD for repair. I was unable to contact the company via Phone."

Repair Quality and Efficiency

Pros:

• "Hamid found the fault and clearly explained the various options available and information on the guarantee."
• "Satnav Systems swiftly diagnosed it as a Bluetooth module issue and fixed it, all while I waited, saving me a substantial amount."
• "My initial email enquiry to Sat Nav Systems was responded to very promptly with full explanations and several cost option's."
• "The problem was diagnosed and the unit replaced within 2 hours."
• "They did a free diagnostic test, identified a failed power unit, gave reasonable price to fix and completed the repair within their estimated time of 2 hours."
• "Hamid's knowledge & professionalism were excellent. He examined my stereo unit & explained everything clearly."
• "After talking to other customers who had travelled long distances I felt very lucky that I had only travelled a short distance."
• "After the repair had been carried out Hamid went over what had been done and reset the information to the infotainment unit. I also got a two year guarantee."

Cons:

• "Unfortunately they are expensive to replace but Hamid showed me how to use it properly."

Cost and Value

Pros:

• "The costs were considerably less than the prices quoted by the VW main agent."
• "Satnav Systems swiftly diagnosed it as a Bluetooth module issue and fixed it, all while I waited, saving me a substantial amount compared to a quote from an Audi dealer."
• "I chose the basic repair and upgrade which comes with speed cameras, something not standard on a Yeti. My system was returned within two working days, what a service in this present age!"
• "A replacement unit was priced at £4K by my local Skoda dealer and this repair saved a huge amount of money."
• "My VW Discover Media PQ Navigation System screen started playing up, I contacted a few repairers and I wasn’t impressed. I booked an appointment with sat nav systems all sorted within 2 hours."
• "I had to remove the satnav from my vehicle but there are very helpful videos prepared by Satnav to instruct on how to do this and it was straightforward."
• "I now have a fully working system which has all the latest bit and pieces at less than half the cost of a new unit."
• "I had an issue with my Audi MMI system, where it could not read cd's. A local Audi specialist quoted £2.7k to replace the unit but could not provide a lead time for the unit to arrive. After a bit of research, I found Satnav Systems and the reviews were very positive."

Cons:

• "Unfortunately they are expensive to replace but Hamid showed me how to use it properly."
• "I was charged £1194 instead of £2781 quoted by VW."