Sancars Reviews Summary

Service Speed

Pros:

• "Fixed faulty instrument panel on aygo whilst I waited."
• "Car repaired in under an hour."
• "Brilliant service! Just called them about my 2009 Ford focus instrument cluster problem, they gave me same day appointment and done the job under an hour!"
• "The job was done in a couple of hours and at a really reasonable price."
• "They sorted the problem for the standard price, turned it around in one day and had it back with me in Northern Ireland the morning after they received it."
• "it arrived and was back in the post by the end of the day!!"
• "Done my cluster in less than a hour."

Cons:

• "Only let down by the communication, I received no postage instructions with my confirmation email, no reply to my email asking for postage instructions, and no updates to say they'd received the IP cluster after I'd posted it."
• "I was contacted on Jan 5th to say it was ready for shipping back to Australia."
• "Wouldnt give any stars but i have to give one to write a review! Very poor service, charged me £50 for a wrong diagnostic of my car that my alternator had gone but doesn't repair them or can fix as its not electrical?"
• "AVOID! They tried 4 TIMES fix my car! - no success."
• "Be careful with them. Don't trust them. There is much better and much cheaper places where you can do that kind of job. If I only knew before that."
• "Then they got a guy who can barely speak English telling me ‘I can fix but I don't want to today’ what a mug!"
• "Phoned up about minor electrical issue....fellow that answered didn’t seem to give a toss."

Customer Service

Pros:

• "I HIGHLY Recommend this firm !!!"
• "Highly recommend for all your car needs. Not forgetting a friendly, super customer service. You won't be disappointed!"
• "Really happy would recommend to anyone."
• "Brilliant customer service, definitely recommend, 5 stars all the way."
• "These people are very polite and helpful. I sent my SLK instrument cluster on Monday afternoon and it was delivered back to my house on Thursday."
• "Very helpful and knowledgeable staff."
• "I can not rate sancars high enough, superb service friendly knowledgeable staff."

Cons:

• "The place is a bit dirty and cramped (not easy to park) and English isn't their first language."
• "Only let down by the communication, I received no postage instructions with my confirmation email, no reply to my email asking for postage instructions, and no updates to say they'd received the IP cluster after I'd posted it."
• "Wouldnt give any stars but i have to give one to write a review! Very poor service, charged me £50 for a wrong diagnostic of my car that my alternator had gone but doesn't repair them or can fix as its not electrical?"
• "AVOID! They tried 4 TIMES fix my car! - no success."
• "Be careful with them. Don't trust them. There is much better and much cheaper places where you can do that kind of job. If I only knew before that."
• "Then they got a guy who can barely speak English telling me ‘I can fix but I don't want to today’ what a mug!"
• "Phoned up about minor electrical issue....fellow that answered didn’t seem to give a toss."

Cost Efficiency

Pros:

• "Would have saved me 200 quid."
• "VERY COMPETITIVE IN PRICE."
• "Top service and huge saving."
• "Saved me $1000s."
• "Excellent value for money."
• "Very competitive with a no hassle quote."
• "I've had a successful repair for a great price."

Cons:

• "I had very bad experience with these lads. They gonna charge you for nothing. To adapt new cluster they charge £600 like a main dealer."
• "Wouldnt give any stars but i have to give one to write a review! Very poor service, charged me £50 for a wrong diagnostic of my car that my alternator had gone but doesn't repair them or can fix as its not electrical?"
• "AVOID! They tried 4 TIMES fix my car! - no success."
• "Be careful with them. Don't trust them. There is much better and much cheaper places where you can do that kind of job. If I only knew before that."
• "Then they got a guy who can barely speak English telling me ‘I can fix but I don't want to today’ what a mug!"
• "Phoned up about minor electrical issue....fellow that answered didn’t seem to give a toss."
• "Only negative: parking near the garage is crazy and never anywhere to put the car which was difficult."