"Can't wait to sit in when the suits decide so! Restaurant looks very clean, service at the counter was positive and friendly."
"The vegan shake was amazing!"
"The food was absolutely delicious, all was fresh and served piping hot very quickly."
Cons:
"The food don't look like pictures not even close."
"While good the food isn't quite as high end as you could get for similar prices elsewhere."
"Not terrible but absolutely nothing to write home about. Food was very greasy."
"Food was nice although quite pricey."
"The drinks machines were out of a lot of drinks options and were also greasy feeling to use."
"The beef in the burgers seemed more chewy and the burgers seemed to be put together with less care."
"Overpriced for mediocre food. The cheese on my burger wasn’t even melted."
"The burgers where ok but nothing amazing. It's double the price of BK with fewer options for sauces."
Service
Pros:
"Staff were very friendly, let us choose any booth we wanted and were happy to help explain the menu & ordering process."
"Excellent attitude from management. Thanks for a lovely meal."
"Staff friendly and helpful. Bathroom clean. Kudos guys! Well done."
"The young white manager is really arrogant, and he came to me as you as me because I rushed the waiter to give me the food."
"Went in on a Friday evening, to an empty restaurant. The staff were ever so friendly."
"Friendly staff good food. You are shown to your table then you have to go to the till an place your order."
"The staff are super friendly and professional."
"Staff are always friendly, the shop is always clean."
Cons:
"We were served by a lady who roughly dropped my child tray on the table and the fries scattered on the table and she walked off."
"Tables were virtually all broken as well."
"The tables are so dirty and chairs had food crumbs on them."
"The staff seem to like to look busy, when most of them (not all) are just talking to one another or guests that they happen to know for way too long."
"Staff brought food to the table but that was it. £43 + for 3 burgers, 3 sides and 3 soft drinks seems very poor value to me."
"The lady decided to seat us right next to the place where new customers wait by the entrance!"
"The place was empty and they said we all needed face masks. Unfortunately two of us didn't have masks but we used face coverings as it states in restaurant and government policy we can use any face coverings."
"My food took an hour to arrive and my burger was cold. The manager then touched my burger to see if it was cold which was unprofessional."
Atmosphere
Pros:
"A comfortable place with a very good menu selection."
"The ambiance of Smash Burger is a feast for the senses as well. The stylish decor, reminiscent of a chic and modern bistro."
"The whole vibe in the restaurant was just perfect, lighting was great, same for the music."
"Great service, good food & great flexibility for those with dietary requirements. These guys really get it."
"Nice atmosphere, lovely staff and an amazingly big variety of things to choose from on the menu."
"The place was also nice and write spacious."
"The staff were brilliant and the food came quick. Burgers were awesome. Looks cheap at first until you realise they screw you with sides."
"The place itself was very clean indeed and the staff we met were very polite and friendly."
Cons:
"One star off for atmosphere because the floors were weirdly slippery (like they were coated in butter) and they had an eclectic music selection playing which was a bit odd at times."
"Went in on a Friday evening, to an empty restaurant. The staff were ever so friendly, but it was just a weird atmosphere."
"The toilets need to be cleaned throughout the day, pretty grubby."
"Walked in, was given the lousiest greeting I’ve ever had walking into a restaurant."
"The whole experience was spoiled by having to order via a terrible app in a mobile network near deadzone."
"The main restaurant was clean although it could have been better. The real disappointment was the ladies toilets. Not very clean at all."
"The place seemed depressing, airport departure lounge architecture and seating."
"I went on a Wednesday night with my daughter. We made our order and it came quite quickly. My burger was fabulous but my daughters was disgusting, it tasted worse than washing up liquid."