The Fentiman Arms Reviews Summary

Service

Pros:

• "Nachi's exceptional service made our visit an absolute delight."
• "Sasha was a standout performer and deserves a lot of credit."
• "Great customer service. The staff is always friendly and polite."
• "The barstaff were lovely, kind and extremely professional."
• "Alfie who worked behind the bar was great and very accommodating really helpful."
• "The whole team is really friendly."
• "Service was great from Phoebe and Teresa."

Cons:

• "The assistant manager couldn't have been less helpful."
• "A disappointing experience. Lovely looking pub with good food and drink but let down by the service."
• "It seems that they allowed too many people to enter so that when security staff asked everyone to head inside there was nowhere to go."
• "All other staff (all female) were exceptionally rude and completely disinterested."
• "The upstairs room was incredibly understaffed - there was only one member of staff to the whole room."
• "Service was a little slow and the food took some time to reach us."
• "Service very slow and order wrong."

Food

Pros:

• "The food was delicious and service excellent."
• "The food is always good."
• "Food was great, and the garden is great for a pint outdoors."
• "Great food all year round. We had lots of group events here over the years... A great pub, with good food and really helpful staff."
• "The chicken pie was delicious 😋 highly recommend."
• "The food here is good. The fries are especially good."
• "Great food (I had beautifully cooked pink in the middle lamb)."

Cons:

• "Great beer garden but sadly the food is very average."
• "Lovely atmosphere but the food is absymal."
• "£18.50 for a Rump Steak that was possibly the worst steak I have ever had."
• "Very poor roast dinner. Watery gravy, hard roast potatoes, limited veg."
• "The food has definitely gone dramatically down hill."
• "The roast beef was really poor, cold and the plateful thrown together with watery gravy and substandard roast potatoes."
• "Unfortunately, this was probably one of the most lacklustre burgers I’ve had in my 7 years of living here."

Ambience

Pros:

• "The fentiman arms is an attractive pub nestled amongst large and beautiful Victorian home."
• "The outdoor area adds a nice touch, especially on sunny days."
• "Really well presented outdoor area in the back and a proper pub feel in the front."
• "The room is beautifully decorated in a fun style with bright colours; it's been well looked after and all the furniture was still in there, including the wing-backed chairs that gave it so much character."
• "Really like this pub, it’s warm, bright and has a good atmosphere."
• "The best restaurant in the area. Highly recommended when the day is sunny and you can enjoy your outdoor terrace."
• "In summer the outside area is amazing, both front and back, and offers a welcoming atmosphere."

Cons:

• "Overall a poor place to go for anything other than a jolly-up."
• "Awful service, order never arrived!"
• "Avoid this place! Worst experience ever!!"
• "The outdoor area closes early with some perfunctory staff herding you inside."
• "Unfortunately had a really back experience here for Christmas dinner. The ambience of the pub is lovely but we were all freezing upstairs."
• "Genuinely the worst food I've ever had, waited over an hour and got a thin, cold, rock hard piece of grey beef in some stale bread."
• "Hi Francois. My low rating is because I don't like the place! Drinks are extremely pricey. Staff at times have been rude and clientele often roudy leading to an uncomfortable atmosphere."

Price

Pros:

• "These burgers were taken off of our bill, which was very nice."
• "Good service and reasonable price."
• "The food is excellent and a decent price for what is virtually central London."
• "The price for the room was incredibly reasonable, especially given the prime location, beautiful decor, and the level of service that was provided."
• "Pricing as you’d expect for London."

Cons:

• "This is in a pub where a lamb steak and fries costs £22."
• "The food is a tad expensive - I paid £15 for a plant-based burger with fries that really wasn't exceptional."
• "Other food is average but seriously overpriced."
• "Paid 8 pounds for a fish finger sandwich with one fish finger inside... I've never experienced daylight robbery quite like it!"
• "Food was so overpriced and bland."