Boston Tea Party Reviews Summary

Ordering System

Pros:

• "Their ordering app is also the best I have used which makes life simple."
• "Very friendly staff and seamless ordering process via QR code and payment via ApplePay."
• "Really easy to order via app/qr code."
• "They have adopted a smart ordering service where you can scan a QR code and order at your table."
• "Despite not booking, we were quickly seated and told how to order (qr code or at counter)."
• "I like the idea of using the app to order."
• "We ordered via the App, our order came quickly."

Cons:

• "Food a little disappointing, as it didn't look like the photo on the app you use to order."
• "However I think they need to add more info on what comes with the food."
• "Low marks for being pushed to use the phone app to order despite being very quiet and staff doing nothing."
• "I’m yet to prefer an impersonal QR code for ordering over a real person!"
• "You need to expand the Gluten Free vs Veggie/vegan options, had to order 4 different things to then be told certain ingredients weren’t gluten free or vegan."

Staff and Service

Pros:

• "The service is very friendly and quick."
• "All the staff looked happy to be there and were friendly, courteous and helpful."
• "The staff were really efficient and seemed happy to be doing their jobs."
• "All of the staff were super accommodating, friendly and happy to help."
• "Thank you for wonderful customer service, especially to the member of staff who assisted the Nurse."
• "All the staff are just brilliant too, always happy to help."
• "The staff were friendly and helpful; a nice relaxed, informal atmosphere all round."

Cons:

• "When they arrived staff member was rude so we asked for money back."
• "Let down by the manager, who had 3 inches of his underpants on show, not an attractive look at eye level on a Sunday morning!"
• "The person who greeted us at the door was pretty dismissive so we left and went somewhere else."
• "Hire staff that have a brain in the future and know how to write stuff down."
• "Poor customer service, and all staff clearly need training on what they need to be explaining to customer."
• "4/5 staff members circling the room and attempting to remove 1 person’s plate as they finished, no ‘Can I take your plate?’"

Food Quality

Pros:

• "Best breakfast I've had in years! Order the big boss breakfast and you won't be dissapointed, handmade hashbrowns, perfectly cooked scrambled eggs."
• "Everything was beautifully cooked."
• "Wonderful food, perfectly cooked."
• "Simply put, the best eggs royale I’ve ever had."
• "Delicious food from high quality products."
• "The food is always fresh & delicious plus great value for money."
• "The food was great, very nutritious."

Cons:

• "Confused with the raving reviews. My table was dirty."
• "Food was not that warm."
• "Scrambled egg was nearly an omelette and had tomatoes in it!"
• "The pancakes are DREADFUL."
• "Food wasn't the best bacon, very salty."
• "Both the bacon and the sausages were overcooked - the bacon was burnt round the edges and the sausage skins were black."
• "The only thing is the pancakes didn’t look like the photos at all and where a little disappointing."

Ambiance and Atmosphere

Pros:

• "The atmosphere is great, as is the decor."
• "Really lovely atmosphere. It's bright, vibrant, friendly."
• "Great atmosphere."
• "Though nestled amidst the bustling city, the eatery has a warm, inviting aura."
• "Such a lovely authentic atmosphere."
• "The atmosphere is buzzing."
• "Great atmosphere incredible buzz."

Cons:

• "The tunes on Monday morning were horrendous in my opinion. Cheesy disco tunes would be my last choice."
• "Not a great atmosphere. The food was disappointing and greasy."
• "Was like a crèche for kids and dogs. Personally I don’t like dogs being around food and the decibel level was too high for me."
• "Atmosphere was a bit busy and noisy, and the tables were all very close and crammed in."
• "It's loud and you obviously can't change that."
• "On a few occasions it's felt like there are far too many dogs inside (sometimes approx. 25% of tables with dogs) which begins to give the venue a noticeable and quite off-putting dog scent."

Value for Money

Pros:

• "Friendly service and good value for money."
• "Good value for money."
• "The food is always fresh & delicious plus great value for money."
• "The food was very good and good value."
• "Reasonable prices."
• "The pricing was fair, and the portion sizes were generous."
• "Prices about average for what we had and on our plates, good portions."

Cons:

• "Albeit a little pricey."
• "Prices are a bit steep but this is Stratford, where a 3 bedroomed house is half a million quid."
• "£4.50 for a portion of Porridge 1cm deep which was gone in four spoonfuls was a rip-off."
• "A breakfast for 2 with soft drinks and hot drinks came in at over £45 which was an expensive fryup."
• "Price was slightly high for the sandwich since just half a slice was given rather than a full slice."
• "Slightly disappointed in the portion sizes for the price."