Pragnell Reviews Summary

Customer Service

Pros:

• "The team went over and beyond and made the whole experience special."
• "Sam from their Mayfair store was a welcomed departure from this attitude. He was attentive, helpful and more than hospitable."
• "Highly recommend Sam and the whole team at Pragnell, all were very friendly and welcoming."
• "Mike Dewey and the team were warm, gave a wealth of knowledge, and provided an immeasurably pleasant buying experience."
• "What amazing service. You can definitely feel the personalized touch with Pragnell."
• "I’m over the moon with my purchase, and look forward to dealing with Pragnell and Anna in particular in the future."
• "I was seen by Sunil who made the whole experience of Pragnell nothing short of outstanding."

Cons:

• "Such a waste of time and shameful customer service. Not happy at all."
• "Waited 2 and a half years for a watch, and then was finally told if I don't buy their jewellery then I won't be offered the watch."
• "Absolutely terrible service from Pragnells, especially Oliver Peppiatt. Avoid at all costs!"
• "The staff I spoke to were extremely rude, looked down on me and did not want to give me the time of day."

Showroom Experience

Pros:

• "The atmosphere exuded warmth, sophistication, and a genuine sense of hospitality."
• "The Mayfair showroom is luxurious and a delight be in, well worth visiting."
• "Pragnell’s has one of the most beautiful showrooms in London!"
• "The boutique is beautiful and staff were very welcoming and extremely competent with regards to both fine jewellery and watches."
• "The showroom itself is beautiful, and a fitting location for the calibre of fine jewellery and timepieces that Pragnell offers."
• "The showroom is spectacular, all of the staff made me feel very welcome upon each visit."
• "Lovely boutique jeweller on Mount Street."

Cons:

• "If you go in humble clothing this is the experience you too will receive."

Product Satisfaction

Pros:

• "Went ahead with a very understated piece which my wife loved for our anniversary."
• "Every time they have provided top quality customer service, all the staff are very knowledge and courteous."
• "I was given some sound advice and I look forward to my further relationship with this iconic jewellery store."
• "I have been a customer of Pragnell's Mayfair for a number of years and have bought a variety of watches and a bespoke engagement ring."
• "The jewellery both new and vintage is a sight to behold, even for myself who isn't a huge jewellery enthusiast."
• "I enjoyed buying my Omega Moonwatch. Every watch lover has to have one!"
• "I was simply speechless when the ring arrived, it surpassed all my expectations."

Cons:

• No cons reported related to product satisfaction.

Staff Knowledge & Expertise

Pros:

• "Mike was supremely helpful in guiding me to find the perfect style."
• "Janine has been fantastic. She offered expert advice and guidance on two jewellery purchases for my wife."
• "Mike D. He is professional and super knowledgeable on not only Watches but the fine Jewellery too!"
• "Anna at Pragnell Mayfair who could not have been better, very knowledgable and very friendly."
• "Ellen is a professional with excellent knowledge of her industry."
• "Sunil even took the time to enlighten me about the company's rich history and how it remains a cherished family business."
• "Sunil Madhvani whose knowledge of watches whether it be Rolex or Pateke Philippe knew no bounds."

Cons:

• No cons reported related to staff knowledge and expertise.