Cha Sha Ilford Reviews Summary

Atmosphere and Decor

Pros:

• "The atmosphere and the decor of the restaurant is well maintained."
• "Good vibes, good staff, and good atmosphere. Would defo go again."
• "The decor was modern yet classic and had nice little touches."
• "The decor is nice with bright colours and lots of natural light."
• "The place looks amazing and very friendly, especially Erica behind the counter."
• "I really liked the way the place had been decorated, clearly a lot of thought has gone into it."
• "Nice decor and filling food."
• "Lovely place to have tea and a snack while you hang out with friends and family."

Cons:

• "The decor is pretty average and it just slowly goes downhill from there."
• "Menu displayed is not up to date."
• "Tables were sticky, means were not properly cleaned, or cleaned with dirty cloth."
• "The decor was really nice, like we had been transported to another country altogether. It was very busy."
• "The inside of shop do look cosy and nice. When I went, they were no clay teapot left."
• "The decor is nice but the place is grimy. The tables were not clean and the floor was disgusting."

Food Quality

Pros:

• "Nutella Paratha was really good, I’d recommend it."
• "The paneer roll was lovely, very well seasoned and the portion of chips was a very generous size."
• "Keema was delicious."
• "The chicken tikka rolls... the paratha was nicely fried not overly crispy just perfect how I liked it."
• "Kachori was hit and miss as it's not traditional looking Kachori."
• "Ordered a karachi chicken club sandwich which I'd rate about 4/10 (soggy bread)."
• "Nice Indian street food and tea spot. Reasonably priced."
• "The Belgian chocolate kulfi was absolutely delicious!"

Cons:

• "The food was below average and it tastes nothing like authentic Asian food."
• "Honestly the food is fairly bland the reshmi kebab wrap tasted like something you can make at home."
• "The most worst tasting food (breakfast) I have ever in my life, food are bland and gone off bed smell, nothing fresh."
• "Now to the food, slightly underwhelmed as it was not up to the mark given the build-up of anticipation."
• "The loaded fries along with the small wraps were also bland they used the same chicken for both the dishes which lacked flavour."
• "The taste of the food itself wasn't too bad but nothing that will make you salivate."
• "Ordered non-veg bun kabab and masoori paratha... paratha came with frozen reheated, with 4 slices like tomatoes size !!! And hell Of spicy."

Tea Quality

Pros:

• "Lovely tasting chai in a clay owen pot."
• "Karak chai was lovely and I liked that there was no sugar in it."
• "The tea was served in medieval cups and mugs, making it unique and appealing."
• "I tried their tea when they opened first. I really loved it and enjoyed it a couple of times."
• "The Chai was tasty."
• "The cha-sha blend & the makta tea, seen in the pictures."
• "Karak chai was warm and spicy. Had a good balance of cardamom and cinnamon."
• "The tea was delicious and the staff are very friendly."

Cons:

• "The naan bread was ready-made frozen and the chicken tikka wasn’t what I was expected."
• "The tea tasted like nothing."
• "I tried recently 2-3 times and I must say they failed me. I am never going back again."
• "The tea was bland as anything."
• "The service was quick... However, the noise from the Television seemed high."
• "Matka chai 6/10 as it gets cold very quickly."
• "The samosa chaat wasn't good enough for me, didn’t taste much like a chaat."
• "The mutka chai was ok and not as hot as it should have been."

Service and Staff

Pros:

• "The service was quick."
• "Seating for over 50 people, fun vibrant atmosphere. Staff who actually want to be there and not robots."
• "The service was extremely slow."
• "Nice decor and filling food... Not wheelchair or buggy accessible at the counter."
• "The service was quick... The staff in the kitchen were very polite and helpful in explaining the menu."
• "The staff even wore uniforms with red suspender belts which was another unique touch."
• "We had a great time visiting Cha Sha, trying some of their teas in traditional pots."
• "The customer service is 11/10."

Cons:

• "The service was extremely slow."
• "The staff was too laid back and took so long to even pay attention."
• "Absolutely horrible experience. The staff is rude and condescending."
• "The staff at the till what the cha sha special roll was and he said something about a choice of two meats."
• "Staff was very friendly, place was well decorated. Good for snaps but I will not go again because the food was not up to standard."
• "The staff are ignorant, unfriendly and do not know the basics of running a tea room."
• "The so-called customer service was awful. First time going and was a terrible experience, highly unlikely I'll ever visit again."
• "Had to request twice if they can take orders please."

Price and Value

Pros:

• "Reasonably priced."
• "The prices were reasonable considering the portion size and variety of items on the desi breakfast platter."
• "Great food, great staff with best service all the member working in the kitchen are so kind and helpful."
• "The prices are quite low and portions very decent."
• "Good food with good quantity and quality."
• "Amazing dine in, relaxing and definitely enjoyed the all day breakfast! Something new."
• "Good recommendations by Asad bro Anila baji and others. Excellent food undoubtedly, empathetic and greeting staff members."
• "One kulfi ice cream for three pounds, for that price was expecting something else."

Cons:

• "Big deception. One kulfi ice cream for three pounds, for that price was expecting something else... just a few walk away can get the same for much cheaper."
• "Tables were sticky, means were not properly cleaned, or cleaned with dirty cloth. So many other restaurants who never invited any celebrities yet they are good in their taste. It's just overrated."
• "£11 platter is overpriced, best to go somewhere else if you want good food."
• "Matka chai 6/10 as it gets cold very quickly."
• "The chicken galati roll or whatever it was called (with cheese) was really nice but again tiny rolls. My husband had two and they weren’t enough for him."
• "I asked the lady again why such prices to which she replied this tea is special and takes 2 hours to make. But I still insisted that it’s tea at the end of the day and such prices are atrocious."
• "I ordered falooda first time from cha sha🥴 really bad. They don’t know how’s falooda look like/ taste."
• "Not impressed.....sorry food not very good and way too spicy...only can comment on what we had...potato paratha...pizza paratha...a few other items."