Zaitouna Express Reviews Summary

Food Quality and Taste

Pros:

• "The meza was outstanding - a perfect start to the meal."
• "The mixed grill for two was generous and came with a variety of meats that were all cooked to perfection, each with its own unique flavor."
• "The Hommos and Baba Ghanoush were delightfully fresh & tasted delicious with a creamy texture."
• "Their Falafel is always freshly made and served piping hot to your table."
• "Lamb was very tender and cooked with aubergines and tomatoes, with rice on the side."
• "Very tasty chicken skewers and some perfectly done halloumi served by the ever solicitous Anthony."
• "Their little mezze is great with classics like Humus and tabbouleh but also less well known batata."
• "Every single thing I drank and ate was delicious."
• "The meat was tender and juicy. Rice was aromatic and the sauces complimented my meal so well."
• "Authentic fresh flavor and amazing customer service!"
• "Always greeted in such a friendly manner, always impressed by the food."
• "The food was so fresh, and tasted amazing."
• "Generous portions, tasty food with lots of flavour."

Cons:

• "Honestly I was really not happy with my last visit the service was bad the soup basically had nothing in it mostly water and the bread tastes off."
• "The food was a little bland I would've thought it would have more flavour."
• "We ordered chicken sharwarma but they had ran out so we had to have lamb which was bland."
• "Upon taking a bite I could still see blood which was of putting so didn't eat anymore."
• "Food is very bland don’t bother wasting your money honestly."
• "The meat was off didn’t seem cooked, only had the salad!!"
• "The food was old and reheated, and the one who ordered the lamb, it arrived cold."
• "Terrible food experience asked for a mixed doner or shawarma meal as they name it and an extra flat bread."
• "The extra flat bread came in a plastic pack and not even warmed."
• "You get better quality and freshness at a supermarket."
• "The service was not good, I told them to make a note to change from rice to fries, Stuff said yess sure .fries were even cheaper. But they forgot and compensated me for a serving of fries."
• "Food is great! Came here for my lunch time and since my wrap was taking a while to be cooked Nagi, was very friendly and offered me a tea."
• "The food was full of flavourful tastes and Jad was a very efficient waiter who took care of our needs exceptionally."

Customer Service

Pros:

• "The service was exceptional - the staff was polite and attentive throughout the meal, making sure that we had everything we needed."
• "Staff is super friendly, courteous and always welcoming guests with a smile making this place top of our favs list every time we are in Guildford."
• "We were served by Anthony who was an absolute pleasure, very helpful when it came to the menu and food was served shortly after ordering."
• "Everyone in there, staff and customers, had smiles on their faces."
• "Most importantly, the customer service is exceptional. The staff are so friendly and chatty."
• "The customer service by Jad, Keerat and obviously chef Hussain. This will definitely bring me back."
• "Staff very cordial and fast service, food simple and delicious."
• "The staff are lovely and always very kind to my mum who visits every single week."
• "Very friendly staff! We came here as a family, food was amazing and after we ate they even gave us a dessert on the house!"
• "Food was lovely! What was even lovelier was Nagi and the way he made us feel incredibly welcome and attended to absolutely everything."

Cons:

• "Honestly I was really not happy with my last visit the service was bad."
• "I felt like I was mistreated and they only cared about money so I will not be going there again."
• "They seemed to ignore us for almost 10 minutes until I finally had to call out before they actually came over to serve us."
• "The service was not good, I told them to make a note to change from rice to fries, Stuff said yess sure .fries were even cheaper. But they forgot and compensated me for a serving of fries."
• "I shouldn't have to pay for the restaurant's mistakes. Won't come again, I love the Middle Eastern culture but it was a disappointing experience."
• "We waited and waited and after 20 min we inquired and were told 'just coming'. But it still didn't come. So we decided to leave."
• "The service is so bad though the food is ok yet it is all from frozen except the shawarma."
• "The mankeesh was burned, the samsosa half fried and half is raw dough and the waiter was so careless and ignor us many times."
• "Walked in for a light dinner - no booking. Service a little slow, but understandable as they were busy."
• "Been there last week will never ever go again.they offer fake soft drinks.undercook meat no salads poor quality food like they use frozen chips and poor quality bread."
• "Partner and I came in for lunch. Customer service was not good. They forgot my coke, I had to ask for it."
• "Then the server took our forks away after our starters, so we had to eat of main with our hands… partner had to get up to get extra napkins."

Ambiance and Location

Pros:

• "The atmosphere of the restaurant was welcoming and cultural, with traditional Lebanese decor and music that added to the overall dining experience."
• "Sat outside under the heaters and watched the world go by."
• "A very nice Lebanese restaurant in the heart of Guildford. Very authentic cuisine and high quality."
• "We sat outside with our dog there was heaters and very comfortable seating."
• "Lovely place, in the heart of Guildford, best shwarma I've had outside of the middle East."
• "A lovely Lebanese find amongst the hustle and bustle of eateries on offer."
• "Service with a smile, crisp clean and well presented wait staff."
• "This is a really good small gem in Guildford servicing quality fresh Lebenese food."
• "Great to see a Lebanese restaurant in the heart of Guildford Town centre."
• "Was greeted warmly when I walked in. Small seating area. Food was great and service efficient."

Cons:

• "It’s on a busy road, but we didn’t mind at all."
• "The tables and chairs are small, and we struggled to sit."
• "Restaurant is not too big, so at busy times will be hard to find spaces."
• "We told the guy who was seating everyone but he didn't seem bothered. What a shame after what looked like a promising place to eat."
• "The place looks welcoming, and the staff are very eager and enthusiastic, and that’s where it stops."