A Listers At Aurora Reviews Summary

Booking and Arrival

Pros:

• "First time I have visited Aurora it's quite a nice place with a good selection of drinks reasonably priced."
• "The lady manager was totally amazing she couldn’t do enough for us, she orchestrated the staff fantastically."

Cons:

• "On Saturday 24th November my friends had booked a surprise 50th birthday afternoon tea and paid £90 deposit. On arrival we were disappointed to find out that our booking wasn't on your system."
• "Shocking customer service I booked brunch for my birthday a month ago all fine, however on the day they called me to confirm the booking to make sure I was still attending to which I said yes, to then be told 20 minutes before are slot that there was an error in the booking system and they aren’t actually open."

Service

Pros:

• "The service was excellent, better than a lot of restaurants."
• "Service was exceptional from a cheerful friendly and efficient staff."
• "Excellent attentive service and well priced tasty food."

Cons:

• "On the night, service was slow, staff were underprepared and really rude."
• "Service was very slow and the wait was an hour between courses which ruined it."
• "Booked lunch for our wedding anniversary, unfortunately service was terrible.... really bad."
• "Unhelpful staff, terrible service...they clearly aren't bothered."
• "Witnessed quite a rude exchange with staff and a customer. Service was slow, not a single person came to see us and it was relatively empty."

Food Quality

Pros:

• "The starter (parsnip soup) was really good."
• "The restaurant serves fantastic quality food in the evenings with a menu thats on a par with any other on the marina."
• "The 3 course meal was delicious, all 25 of us really enjoyed it and no one could fault the meal or service."
• "The food was absolutely amazing, all our guest could not stop commenting on how delicious it was."
• "Having eaten here a few times I’ve always found the food to be excellent, good quality ingredients and great flavours!"

Cons:

• "The food was not to our taste but was removed from the bill."
• "Food very average & overcooked."
• "The starters, main dishes and deserts were all very bad."
• "The beef burger was tasting the same as Morrison's pork one's and the bun seemed quite old and keep falling apart."
• "The food (sunday roast) was vile dry and cold."
• "Well the food looked great but it was very very salty and cold."

Atmosphere

Pros:

• "We’ll be back soon, great atmosphere, amazing food and a fantastic place to watch the footy."
• "Awesome place, best spot on the waterfront.."
• "Such a lovely atmosphere With great View, top 10 services this place will see me again for sure more times!"

Cons:

• "We arrived, the lift was broken, we had to sit in the main bar area in front of the DJ banging out tunes so loudly we could barely hear each other talking!"
• "Atmosphere was a bit clubby, not restaurant Atmosphere at all felt like a night out at the club."
• "As there is no background noise or music played there is a constant lack of atmosphere."
• "It was so loud with the music we were having to shout at each other... was more like an 18 - 30's holiday rave in Ibiza!"

Value

Pros:

• "Not the cheapest (but a long way from the most expensive) but the quality of the food makes it very good value."
• "Good honest food cooked well did not have long to wait. Very reasonably priced."

Cons:

• "Drinks are expensive, which is fine but you expect the service to match the price and quite frankly the service is shocking."
• "Had a large party afternoon tea, service was very slow, very expensive for what you got & only came round once for tea & coffee."
• "5 star prices 2 star service."