Kings Arms Reviews Summary

Atmosphere & Decor

Pros:

• "Inside is lots of space with well spread out tables and modern decor, would be a ideal location for a family get together or party."
• "The atmosphere is so relaxed and also refreshing."
• "It's often busy in there but still has a really nice, family friendly atmosphere."
• "A good pub-like atmosphere gives The Kings Arms a warm and hearty atmosphere."
• "Very quiet but still a decent atmosphere."
• "The restaurant is nice and spacious with big windows that give a lovely natural light."
• "Lovely friendly pub with decent food at fair prices."

Cons:

• "Lacking atmosphere though."
• "Cold, very cold dining area."
• "Dreadful environment to eat in."
• "It was certainly noisy on our visit and the music was very loud."
• "Very noisy with drunks."
• "Pub decor is standard but ok for a multi chain."
• "Despite its only being just above freezing the heating wasn’t on and was a very chilly experience."

Service

Pros:

• "Very reassuring staff, social distancing kept with and hand sanitizer available with disposable menus."
• "The staff were really helpful."
• "Service was prompt & lady called Libbie served us. She was polite, courteous & smiley."
• "Excellent customer service! Alicia, Sophie and Rachel were very attentive and very friendly."
• "Staff are very friendly, helpful, polite, and very welcoming."
• "Can't fault the servers at all, friendly, efficient and professional."
• "The staff were very friendly and professional."

Cons:

• "Coffee was cold we waited for ever just to order our food."
• "The staff seemed more interested in rearranging the dining room back after a large party had left, then to ask us if everything was OK and whether we wanted more drinks."
• "Never got the drinks after an hour of being there, still hadn't ordered food, so we cancelled the drinks and left."
• "Service was terrible however, table wasn’t cleared for deserts until we eventually gave up waiting and had to find somebody to ask."
• "The staff were friendly but did not once ask how the meal was."
• "Requests for additional sauce but never appeared, paying the bill seemed a difficult task."
• "Service not particularly quick, child's sweetcorn like bullets."

Food Quality

Pros:

• "The food supplied, is always excellent, correctly cooked and well presented."
• "The Cauliflower cheese. It was hot and tasted moist and fresh!"
• "Ultimate chicken burger was excellent."
• "The med-rare rump steak with peppercorn sauce that I ordered arrived promptly to the table & was cooked just right."
• "Food was lush."
• "The food was great and the service was very quick."
• "The food was really good and if we had more time we would of stayed for a pudding."

Cons:

• "Snotty gravy, carrots dry."
• "I had a grilled haddock which I can surely say was not grilled!"
• "The jam roly poly was burnt on the underside."
• "Meal was very mediocre. The steak was tough, the rest of the meal was warm."
• "The chicken burger was a disappointment the bun was burnt and the chicken again over cooked."
• "My sausages had been cremated. They were black."
• "The hunters chicken was over cooked, hard and dry with very little sauce."