Masalchi by Atul Kochhar Reviews Summary

Staff and Service

Pros:

• "The staff was very attentive and polite."
• "Service was warm and friendly but it was very quiet in the place so can’t say much about the ambience."
• "On table service was spotless."
• "The services was absolutely excellent."
• "Everything from the greeting, scrumptious food, service and ambience was all exceptional."
• "The service was impeccable, good selection of drinks too, we will definitely be back."
• "Service was fab."

Cons:

• "Staff was untrained, too... Even after us letting them know how poor the food was they didn't say a word."
• "No smiles and full of arrogant attitude by the manager."
• "Service was not coordinated. The main course arrived without even clearing the starters."
• "They do rush to serve the main course even though one is enjoying the drinks and have asked to delay the main course and they should listen to the customer's request."
• "Service was ok - food took a little while to arrive."
• "We got a rude response from the staff as if they don't care about the customer experience."
• "Service was fast but lacked professionalism."

Food Quality and Taste

Pros:

• "The Onion bhajis were great but almost burnt - dry and had been sitting out I think."
• "Top quality sourced ingredients."
• "Maa ki daal was how it should be, well cooked, flavor of ghee and just the right cream on top."
• "Butter chicken and meat curries were really nice and stood out but the lamb chops were the best item we tasted from the menu."
• "The food was exceptionally well prepared and presented."
• "Food was really great, tasty, well presented and enjoyable."
• "The flavors were authentic. I loved the Biryani, it was very different from how others made it."

Cons:

• "I just didn't get the plastic cups and glasses - that was tacky and for me cheap!"
• "Koftas too heavy for our taste, the korma curry not the best with the koftas as a whole dish."
• "The Allepey fish curry was overpowered with coconut milk and turmeric."
• "The chicken dishes had 4 pieces of chicken no matter what size of the chicken pieces."
• "You have just 1 paneer curry option - that too a palak paneer."
• "The food was riddled with inaccuracies."
• "The curry was very watered down which made it loose its flavours not happy quiet disappointed and over priced."

Ambience and Atmosphere

Pros:

• "One of the best Indian fine dining restaurants in North London, hands down."
• "Absolutely gorgeous experience."
• "A wonderful place to meet up with family and friends while enjoying some good food and drinks."
• "It was a great atmosphere for me to enjoy a meal."
• "The whole place smelt incredible when we walked in."
• "Very nice environment and location to dine out in."
• "The restaurant itself looks good and has nice ambience."

Cons:

• "I have been told the vegetarian options are not good, and feel like an afterthought."
• "All in, a very disappointing experience."
• "A poor show from Masalchi, and I wonder if that's why the place was so empty that night."
• "The interior is drab and grey and boring, with pictures hung to avoid the depressing grey interior."
• "Ambience can be better."
• "The Lunch Menu was unbalanced - it was far too carb heavy."
• "The decor and furniture add up to serene ambience."

Value for Money

Pros:

• "Pricing was very reasonable too."
• "Price is decent."
• "Additionally, the prices were very reasonable, adding to the overall satisfaction of my visit."
• "The prices are reasonable and justifiable."
• "The food and the service was excellent and at very reasonable prices."
• "I would also say very fairly priced for the food you have, and the service you receive."
• "The prices were much more reasonable than central London."