Address: Works Rd, Letchworth Garden City, SG6 1LP, United Kingdom
Phone: +441462685036
Rating: 4.8
based on 148 reviews.
Customer Service
Pros:
"Friendly staff and they got the job done quicker than was estimated and were able to book me in on the same day of calling."
"Absolutely phenomenal service, the staff members are a true credit to the company."
"The operations manager was friendly and helpful and managed to fit our car in for an emergency exhaust repair the same day."
"Professional and very friendly staff."
"The staff were friendly and polite and obviously helpful."
"Really nice guys working there really helpful and managed to slot me in straight away."
"The staff are very friendly and helpful."
Cons:
"What is the point of being able to pre-book a time slot when you still have to wait 2hrs."
"However, found their staff so rude for some unknown reason."
"Apart from this, they don't even process the refund. Call online team for Refund. Also, Staff is very unhelpful."
"They absolutely rubbish. Booked MOT online. Received a call from TyrePros stating they cannot carry out MOT as the ramp is inadequate for Land Rover Discovery."
"Would not recommend, doubt they have any idea what they are doing around a car."
"Letchworth branch is trying to rip people off by telling them more is wrong with their car than actually is."
"Wont be going back here, aside from them not being able to do their job, when I'm paying for a service I don't want a pushy manager trying to sell me their products."
Quality of Work
Pros:
"Brian and his team sorted out my car in quick time and in a most professional manner."
"The work was carried out to a high standard."
"Service was excellent as always and tyres very reasonably priced."
"After 2 years of having a knocking noise in the back, despite 2 MOTs and services at other garages the knocking continued. 5 minutes from arriving at STS the problem was found to be a piece of rust inside the shock absorber which they removed with no charge."
"Had a new exhaust fitted here to a good standard."
"They fixed the issues without any extra charge and made the adjustments."
"Very professional outfit. I had a tyre that needed changing straight away because it had a split in it after hitting a kerb and could have blown at any moment. STS done a great job in sorting it within one hour at a reasonable price."
Cons:
"Very good, started on time, all suited me, however when checking tyre pressures when I got home I had one 42psi, one 34psi, one 32 psi and one 20psi, this was certainly a tad strange."
"They are slow and must earn commission on sales!!!!! Rip off merchants - I'd give them minus rating if I could."
"Had a puncture and took car in. STS verbally advised needed a new tyre and also front near side spring broken which would fail MOT in 3 weeks. Springs not broken."
"Tyre pros are not prepared to work on Austin mini trailer wheels to repair a puncture... Not even with tyre levers.!"
"Worst of all when looking over the alignment sheet afterwards they had set my car up to the complete wrong model of car."
"Don't get a mot done here total joke I had 2 family go here and they got told the car has failed and loads of Advisorys only to get a second opinion and the car passed no issues."
"You will get ripped off here so avoid it at all costs!"
Facilities and Convenience
Pros:
"Comfortable waiting area."
"The team were very accommodating with me working on my laptop and do my conference calls while I wait in their reception."
"I was really impressed with the service & waiting/viewing area."