Simon Webster Hair Reviews Summary

Stylist Expertise

Pros:

• "Carly did an incredible job with my colour, absolutely love how natural and soft it is!"
• "Simon and Rhi showed me the full VIP treatment, from the moment I walked in."
• "Patrick talked me through it the whole way and was really sound, putting me at ease and reassuring me completely."
• "Javier was extremely thorough and didn’t stop until my hair was perfect!"
• "Phil gave me a fresh cut and beard trim proper bringing life back to my hair and confidence in getting my hair cut again!"
• "Ellie made my hair look this good after being in dreadlocks for 20 years, she's a damn miracle worker!"
• "Javi did an amazing job on my hair."

Cons:

• "Instead of cutting the dead ends.... she took 8 inches off."
• "I came away feeling disappointed, and insecure about my hair because I had high hopes."
• "Everyone there was super nice and hospitable but I payed ALLOT of money, I think it was £70 for 2 of the worst cuts i've ever gotten."
• "The first cut I got was so bad that I had to go back."
• "I didn't want to write a review because I really do hate conflict but it's been 5 months since and I'm still trying to grow it out and battle with the loss of confidence."
• "Once we came into town stylist's were there but immediately one of them (Dan) said he wouldn't cut our hair because it was long and not part of the quote we got."
• "Instead of reducing the heaviness, she cut it straight at the bottom (with the left side significantly longer than the right) so that it has INCREASED the heaviness."

Customer Service

Pros:

• "A first class salon with first class people."
• "Lovely service as always from Angie. I fully recommend."
• "I have to give a big shout out to Linzi for an amazing job restyling my hair last week."
• "Super cool, funky and friendly vibe."
• "Great friendly salon!"
• "The whole salon team were incredibly friendly and made me feel extremely welcome and comfortable."
• "The staff are all so friendly, professional, attentive and kind."

Cons:

• "It looks cool, but I'd recommend choosing a place with other ethics... There are plenty in Brighton."
• "Ruined afternoon, bad customer relations, no haircut, just seems like this place is after your money and not client oriented."
• "I felt a little bit like an inconvenience just being there."
• "I felt like an inconvenience to be there, as my stylist wasn't very chatty and was rather abrasive."
• "The stylist wasn’t really interested in talking."

Salon Atmosphere

Pros:

• "The salon has exquisite tasteful design with a mood of drama & contrast."
• "Salon as ever was great, lovely atmosphere and everyone is so friendly."
• "The whole experience is always brilliant, smooth & well organised, with a really positive friendly atmosphere."
• "The salon is beautiful and comfortable and all staff are welcoming and friendly."
• "The salon also had a great vibe - I came because of the Google reviews, and wasn’t disappointed."
• "Incredibly welcoming staff and a very warm atmosphere."
• "The salon is lovely, everyone is super friendly and professional and the option of silent service was a blessing."

Cons:

• "I am still upset about my awful haircut and it really has affected my self confidence."
• "I left the salon just feeling a little ‘meh’."