Address: 636 Walsall Rd, Great Barr, Birmingham B42 1EY, United Kingdom
Phone: +441213584627
Rating: 4.1
based on 139 reviews.
Atmosphere & Environment
Pros:
"A nice modern pub with a good atmosphere."
"It was nice to see a diverse mix of clientele there, and all the staff were very friendly."
"Friendly local atmosphere that is always very welcoming to families and social gatherings."
"Lovely to see an old fashioned huge pub in such good condition a real compliment to the owners who have obviously put a great deal in both time and money to restore this wonderful environment."
"Great local pub for catching up with friends and family."
"The atmosphere was really good the staff are great, have eaten here on another occasion was also a great service and tasty food."
"Different rooms and areas within the pub, very cosy and warm and service was fantastic."
Cons:
"Ignore the close time as they decide when they want to close the pub especially on a Monday night!"
"I'm Asian and when I went in there with my girlfriend we both felt as though everyone was looking at us so we had our drink and left. Not saying pub is racist just had a strange feeling."
"Saturday night and there are kids still on the premises live music didn't start until 9.30pm no atmosphere clean premises locals are Friendly would I recommend NO ...Saturday night should be for grown-ups not young children and mothers with prams."
"However, later on, the atmosphere got a bit tense. This was caused by one individual looking to pick a fight.... he got his wish just as the band finished."
"Almost feel like some of the staff are unable to comprehend a brown Asian face or trained to ignore us."
"To be honest I would not give even a one but as there is no other option, I have had to select none star. Having attended The Towers Inn in March with my daughter, I am not happy that she has received two final notification letters for £85."
"Nice place, very reasonable prices but the barstaff are slow and often look as though they don't want to serve you or as if you are bothering them when you ask for a drink."
Food Quality
Pros:
"Excellent pub excellent food."
"The food is always cooked to a pleasant taste."
"Food was lovely, although the other half would have preferred his steak to be served on a normal plate as he said it was overcooked by the time he got back from the bar with a pint due to the heat of the skillet!"
"Food was incredible nice and hot and fresh."
"Food is quite literally sizzling hot."
"The food was great. I had a delicious salad, with a nice glass of white wine."
"Food was fresh and delicious, not too much of a wait considering it was busy 10/10."
Cons:
"ALL steaks come well-done and couldn't be eaten due to the toughness and couldn't be chewed."
"The food is OK but they skimp on the fries which considering they are a cheaper add on its a bit mean to give you a small finger bowl of fries."
"Unfortunately the food was overcooked dry (Haddock) and the oil needed changing chips were very dark in colour."
"The food was cold bland and pathetic in honesty, most of the dinner was left by all."
"Terrible. Reserved an area for my son's birthday... Then the adult meals came out cold, the sizzling meals were on normal plates not sizzlers as stated."
"Horrible place. Puddings are disgusting and it shouldn't have taken 1 hour to wait for food and half an hour for puddings. DISGRACEFUL!!!! I do not recommend this place."
"Went to the towers for a family birthday get together... food was cold food was rubbish had to clear the table ourselves to allow for pudding."
Service
Pros:
"Staff are friendly."
"Staff very pleasant and I love the unlimited tea and coffee with your breakfast."
"The staff were very friendly and helpful as I also made an enquiry about securing another booking later on in the month."
"Staff are always friendly and happy to change if not quite right."
"Excellent food and service, very polite and helpful."
"The service was nice and the atmosphere was great, not too busy and not too quiet."
"Fantastic customer service."
Cons:
"Awful, the service was extremely slow, half of the menu wasn't available, because they were still waiting on a delivery."
"Will not be returning here, service from staff is appalling."
"When all the meals were put on our table the waitress asked if everything was ok..? I replied 'no' and explained.. the waitress looked very confused and lost."
"Friendly staff but service is a bit slow even when the bars aren't that crowded."
"Service was very poor. After been completely overlooked at the bar to be served as the staff was happy to serve the regulars that had just walked in first."
"Service from staff is appalling, staff sitting in the middle of a busy restaurant eating dinner while paying customers wait."
"The mananger is never to be found and the girls on the bar are usually doing things other than serve when its busy."
Management & Organization
Pros:
"I'm very grateful after writing this experience and sending an email to the company (Sizzling Bar and Grill) I had a reply today."
"Had a room for a private function. Despite half the food being missing, the Manageress was fantastic, acknowledging the mistake and putting it right."
"Great menu and refurb looks great. Team were welcoming, friendly and checked on us after each course."
"A massive thank you to Kerri who served us. She such a lovely person, made the visit more rememberable to have a laugh and a smile with the staff."
"Been here twice now and both times was served by the same guy at the bar think his name is Richard he is really polite and both times was more than happy to help."
"The staff couldn't do enough for us, and nothing was too much trouble, very helpful, and the food was excellent good quality and variety, everyone that attended was impressed."
"Large pub with plenty of free parking space (just register your car reg in the machine at the bar) Nicely decorated and clean with outdoor seating area."
Cons:
"The towers inn had no beacon or dessert and they came out with the new manager is not here yet and they had not of the drinks people wanted so it was piss poor."
"What a horrible time we had. We were having a family meal for 21 and we are promised that they would set tables together so we could all sit together and when we got there NOTHING was done so we had to sit at separate tables and shout to each other."
"Booked a group party for 18-24 people. Have been before and had a really nice meal so was looking forward to the meal with family and friends. When we arrived the area was not even organised."
"The manager was grumpy with the customers. A smile goes a long way."
"Food menu can't be maintained, usually food stopped, food not available, ran out of food, items missing from meal, tables covered in previous customers left over mess, most times I visit I have to clear rubbish leftovers from sticky dirty table, ordered a rare steak the knife wouldn't even cut through it raw was what I got got asked if my meal was ok I told him about the steak but that ended that no further action was taken."
"We booked the private room for a buffet after my father's funeral... When we arrived after the funeral with over 50 people we were told that we hadn't booked anything."
"Terrible. Reserved an area for my sons birthday. Requested the children's together first. All came out at different times, after some of the adult meals."