The General Roy Reviews Summary

Food Quality

Pros:

• "Very lovely food. Consistently good. Cooked fresh."
• "Food was delicious I had the lamb kebab starter."
• "both our meals were very enjoyable."
• "The food is always good and hot...it was delicious chicken fajitas and my husband had peri peri chicken skewers, both of which was excellent."
• "The food is delicious, especially the new menu."
• "The food is always cooked perfectly and tastes amazing."
• "Food was tasty and HOT which was pleasing."

Cons:

• "The food was bad the chicken pieces was cold it maybe reheated also the fajitas wraps was tough over heated."
• "Me and my family went for something eat my dad's steak was over cooked tasted like it had plastic on it."
• "Both of my friends had a fish and chip meals and both commented how bad the fish had been cooked."
• "Last time we ordered chicken nachos... nearly no chicken and not nice nachos with many sauces - none of them nice."
• "Ordered the chicken tikka masala and was more like a jalfresi! Poppadoms were stale."
• "Steaks were minuscule, bright pink in the middle though we ordered well-done."
• "The food was overcooked, dry and small portions."

Service

Pros:

• "Friendly staff and have a laugh with friends and family."
• "Pub clean and tidy staff helpful and polite."
• "Friendly, efficient staff."
• "Thank you to all the staff at the general Roy for everything you did for me during my visit, you went above and beyond like always."
• "The service from the staff on top of this is everything you would want, constant smiles, friendly service while keeping professional at all times."
• "Bar staff (male with small ponytail) that took our order was lovely. Nothing too much trouble."
• "The staff were very helpful and friendly."

Cons:

• "Used to be great every time we went. Last few times we've been, several things have been unavailable and meals have taken 50+ minutes to arrive."
• "Waited ages for the food even though it wasn't that busy."
• "Business does not open as advertised, often opening an hour after opening times."
• "The service on the other hand was abysmal."
• "attitude of staff left a lot to be desired when a complaint was made."
• "Service has been very slow with people not seeming to actually want to work in a customer-facing position!"
• "The staff was rude and slamming plates onto the table while serving food."

Cleanliness

Pros:

• "Moreover the cleanliness of the pub is amazing!!"
• "The decor inside the pub was very nice and comfortable and cosy and cleanliness was superb."
• "Staff were constantly cleaning tables, chairs and bar area."

Cons:

• "The table, menu's and carpet were dirty and sticky."
• "Menus were sticky and obviously not wiped, which is a particular problem at the moment."
• "Sadly the pub is extremely dirty."
• "Cleaning table bases seemed to missed."
• "The outside seating area was full of rubbish."
• "Yet the high chairs were dirty, the plates and glasses went being cleared off the tables."
• "The bar is always sticky and I found black mold under a bar mat."

Ambiance

Pros:

• "This is a fantastic family, sport and entertainment pub."
• "Since the place has been renovated it gives a warm and friendly atmosphere and lots of seating outside."
• "Really like the outside garden and seating areas."
• "The recent refurbishment has vastly improved the pub and restaurant."
• "It got a great terrace with a lot benches and a tv."
• "There is a good ‘old fashioned’ pub atmosphere which is hard to find these days."
• "A huge, dog-friendly garden with plenty of undercover seating and ample parking."

Cons:

• "There were 3 large screen tv's so the noise from the patrons was incredible."
• "The pub inside was a little loud but football was on so understandable."
• "outside the crowd, not all but a selection of groups seemed a little on edge with alcohol and loud."
• "We were next to a large group of very loud men who shouted and made it difficult to hear our own conversation."
• "the football was on the tv too loud to have a conversation across the table."
• "Spider webs everywhere on rafters and overhead."
• "Seems like a local pub you would see in the movies to which the customers or the staff do not welcome new customers."

Value

Pros:

• "The place has some character and charm and is good value."
• "2 meals for £10! Bargain! It was served in a timely manner, piping hot and delicious!"
• "Price of beers are very good if you compare with central London."
• "You get a reasonable portion for the value."
• "Prices excellent value too, especially if you have kids, as there is often deals on."
• "Not bad for the money at all."
• "I gave this 5 stars bcos food above average very good value for money."

Cons:

• "The portion sizes have gone down prices up."
• "We would have much preferred to pay a couple of pounds more for a decent serving."
• "The portions were really small compared to other places like this."
• "The cokes were in bottles and the cost of £3.30 each it would have been nice if they had been refrigerated instead of warm!"
• "But food getting bad no taste the mash and sausage are awful now."
• "The gammon and chicken were only just warm and the steak was so tough we could not put a fork in it was also raw!"
• "The food was overcooked, dry and small portions."