Opuz Kitchen & Bar Hemel Reviews Summary

Food Quality

Pros:

• "Not one of the dishes in our view was anything other than incredible."
• "Food was really amazing🥰 Best lamb shish I had in a long time!"
• "The food is consistently well prepared and displayed."
• "The chocolate cake was great. Light, fluffy, warm and moist."
• "The food came out promptly and tasted delicious."
• "Everything was delicious, nicely presented, the restaurant is very modern."
• "The meat is wonderful and even the salad is amazing."

Cons:

• "The only minus was customer service. Or lack of it... No information that menu is changing and some stuff is not available anymore."
• "Ordered from here a couple times and have been very impressed with how tasty the food always is. Yesterday ordered the big one for 5-6 people, plenty of meat however, I was very disappointed that we only got 1 rice and 1 bulgar wheat which wasn't enough for my guests and I."
• "Food was good, as were the portion sizes. Above average price, but would've been happy to pay it. What I don't agree with is the 'optional' service charge of 12.5%."
• "The waitress was very rude. On asking questions regarding menu, the answer was can’t you read the menu."

Service

Pros:

• "Super quick and efficient service, and not bad value for money either."
• "Lovely food and good portion sizes, friendly service and the ambience was chilled, fresh and modern."
• "Great food, great atmosphere & excellent service! Been to nearly all their branches and the food is exactly the same."
• "Great food with exceptional service. This restaurant always gets full marks from me."
• "The restaurant was very nice with a wonderful ambiance. Our waiter Edis was very attentive and made excellent suggestions which made our dining experience even more enjoyable."

Cons:

• "No check back, no asking if we would like some more drinks or if we would like dessert menu etc. We were sitting a long time with empty glasses and nobody came and ask even if we would like anything more."
• "The service was on point tonight, even giving us some extra bread for the starters! Will recommend but only when there is an offer as it is better value for money than the full price menu."
• "Food was good, as were the portion sizes. Above average price, but would've been happy to pay it. What I don't agree with is the 'optional' service charge of 12.5%."
• "From entering to leaving the place was A*. The staff were very professional but the food was outstanding."

Ambience and Decor

Pros:

• "Lovely food and good portion sizes, friendly service and the ambience was chilled, fresh and modern."
• "The atmosphere is always energetic and fun, with music playing to announce the large expansive dishes being served, like a trumpeter announcing an arrival, it's quite a scene."
• "The mirrored entrance to the toilets is a little...odd, but aside from that a great little restaurant that is definitely worth your custom."
• "The restaurant itself is attractively decorated and surprisingly large inside. Seating is also available outside at the front."
• "Absolutely stunning decor, clean, delicious food and super friendly staff."
• "Great place to eat at, not far from the town centre. Close to public car parks, and has beautiful surroundings inside. Great interior décor, you will love it."

Cons:

• "Parking here isn't too bad but until 6pm it's not free, and there is a walk from wherever you manage to find a space."
• "Didn't like the optional tip applied to the bill without consultation."
• "We had a late meal celebrating Father's Day with kids a bit early. We arrived and got a big table very well presented, excellent service throughout the meal."