David Lloyd Norwich Reviews Summary

Staff and Service

Pros:

• "The staff are amazing - so helpful and kind, (especially Alice!)."
• "Great tour from Alex today! He was friendly, professional and persuasive!"
• "Laura on reception is always there with a welcoming smile and a bubbly attitude."
• "All instructors are really chill, staff at front desk always welcoming."
• "The staff were friendly especially Alice who didn’t hesitate to get me towel when I forgot mine."
• "We found Izzy on the bar especially lovely. She was so efficient & chatty, made us feel very welcome."
• "The staff team, they are always so friendly and helpful and engage with you personally."
• "The receptionists are always so welcoming and friendly - especially Laura always making people smile."

Cons:

• "There is a culture of male staff members entering the female changing rooms at David Lloyd Norwich to leer at women."
• "Management don't care and One female member of staff even said to me 'Don't report it because it might make things worse'."
• "Impossible to contact management or head office. You are just put through a never ending loop of email addresses."
• "HORRIBLE MANAGER!!!!! THE WAY THEY HANDLE THINGS I HAVE NEVER EXPERIENCED BEFORE."

Facilities and Equipment

Pros:

• "The gym is large and has plenty of good equipment."
• "We visited around a month ago while visiting family, the facilities were immaculately clean and well kept."
• "Great gym, swim and tennis facilities."
• "The facilities are awesome, only just joined but love having it there and get excited to go, classes are super varied."
• "Wonderful staff and atmosphere. Outdoor and indoor pools are fantastic to swim in."
• "I joined recently after leaving another gym and the facilities here are much better."
• "Love coming here to use the facilities and have a swim."
• "Loving my experience so far at David Lloyds Norwich."

Cons:

• "For the cost of the membership I would expect issues to be rectified much quicker. Like the constant break down of the steam room."
• "Pool is disgusting, mold everywhere, awful smells and the windows don’t look like they’ve been cleaned in 10 years."
• "I found the facilities dirty, dated, and staff not particularly attentive."
• "There can be some quite frustrating maintenance problems as the building is getting on."
• "Unfortunately the cafe/bar was a poor service. Ordered food and had to wait over an hour."
• "Great club, in need of a spruce up in a few places."
• "The main issue I have is how run down and unclean it is."
• "This gym could be good if David Lloyd invested the high memberships they charge clients back into the facilities."