KFC Andover - Northern Avenue Reviews Summary

Service

Pros:

• "the guy on the counter that gave me my order was really nice though and friendly"
• "The lady serving us was very helpful."
• "Had a large order they told me it would take a while as they would need to cook more to cover it. Was kept informed every 10 mins how it was going and was given a free bottle of drink for having to wait. Very happy with staff and food excellent as always"
• "Staff were very friendly and helpful however."
• "The team were good and attentive and made the experience good."
• "The staff were friendly and helpful."
• "Shout out to the young lad in Andover KFC with the black cap and a rose tattoo! Didn’t catch his name but he was happy, helpful and worked super hard making sure everything was clean and tidy!"

Cons:

• "We sat at the drive through for 30 mins with one car going through."
• "Terrible service, bad manners, waited 30 minutes for food."
• "Absolutely terrible service."
• "Staff don't seem to be very proactive as the restaurant is often dirty."
• "The staff were very rude and slow to serve."
• "Every visit is disappointing, ends up being really slow"
• "Staff miserable and barely spoke to me."

Cleanliness

Pros:

• "The environment was clean, tidy airy and spacious."
• "Shout out to the young lad in Andover KFC with the black cap and a rose tattoo! Didn’t catch his name but he was happy, helpful and worked super hard making sure everything was clean and tidy!"
• "The environment was clean, tidy airy and spacious."

Cons:

• "the place looked vile there was soggy tissue on the seating area floor and was covered in grease"
• "the place is filthy."
• "Not one clean table, no napkins, rubbish all over the floor."
• "This branch was dirty and it wasn't busy."
• "The place is dirty and the staff just don't look clean."
• "Floor was filthy and slippery."
• "The restaurant was not very clean there was food on the floor and not very clean tables."

Food Quality

Pros:

• "The new KFC chips are quite good"
• "Food was hot and tasted lovely. Everything we ordered was there. Family enjoyed their dinner."
• "The chicken pop corn and tender chicken was lovely."
• "KFC was great for a quick meal and the food is good too."
• "The food can still be tasty as it's KFC."
• "The chicken tenders (mini fillets) however were juicy and great."
• "Finally got my order right!"

Cons:

• "Burnt, dry and the batter like with all the chicken in our bucket, dirty looking because the oil was so dirty!"
• "the chicken was slightly dry and cold"
• "Bought a family bucket and seems like Chickens and chips were overfried, burnt and dark brown in colour."
• "chicken tasted old and nothing like kfc"
• "Chicken was cold, chips thrown into the bag, missing coleslaw."
• "The chicken had hair (blonde hair) in it and some of meat was black and hard."
• "terribly cooked chicken"

Order Accuracy

Pros:

• "Food was hot and tasted lovely. Everything we ordered was there. Family enjoyed their dinner."
• "service time has improved greatly."
• "Following up on my issues raised before, I can say that since this, I have reordered countless times across 2021. And its simply gotten much better."

Cons:

• "Total rubbish, placed an order at 9pm on a Thursday and last orders for delivery are 9.15pm, an hour later at 10.11pm was informed the restaurant had canceled the order."
• "You drive off to find they have missed half your order out."
• "Complete wrong order, ordered through their app."
• "10pc bargain bucket only had 8 pieces in."
• "Two items missing from the order and one wrong."
• "Got it home and it is NOT a boneless bucket but is an assortment of on and off the bone chicken."
• "There is always something wrong with the order, a missing item normally"