Arnold Clark Hamilton Road Click & Collect Reviews Summary

Customer Service and Staff Friendliness

Pros:

• "Lindsay's friendliness of service communication throughout was excellent."
• "David was very professional from start to finish and kept me informed every step of the way."
• "Jordan was nothing short of amazing when we were collecting our new vehicle."
• "Lewis was very informative, helpful and understanding re our identified issue with kick plate / handbrake cable."
• "Jordan Mcintyre completed the exchange of my old & new car - he was patient, friendly and a pleasure to chat to."
• "Ross Hastings helped me through my click and collect for my new car."
• "I had an excellent user experience with David Poole, the process of collecting my car at Hamilton Rd Click & Collect was smooth and timely."
• "Jordan McIntyre took me through the process of selling my car, lovely chap to deal with."

Cons:

• "Usual service from Arnold Clark, very informative and helpful until there is an issue with the car."
• "A very bad dual control car rental experience... Donna had a very cold attitude in addition to her lack of basic customer service manners."
• "Car barely cleaned with dust, crumbs and spider webs found throughout car!"
• "Edited to add - I'm now 2 months on from receiving the vehicle and have still not had the repair mentioned above completed, and all correspondence with Hamilton Road has been ignored."

Efficiency and Ease of Process

Pros:

• "First time using the Arnold Clark Click & Collect process and really impressed how slick it was when collecting the car."
• "The whole process of Click and Collect was very easy. I was informed every step of the way about what was happening to the car I intended to buy."
• "Had the pleasure to sell my car with Arnold Clark... Really impressed with the flawless process. Everything was done in a prompt manner."
• "Excellent service today from David, he was welcoming, friendly and very helpful."
• "Fantastic service from start to finish! Purchased the car online and collected it from Arnold Clark’s click & collect depot."
• "Great experience when collecting my new car. Callum helped me through the process and went above and beyond to make sure I everything I needed during the part exchange."
• "David Poole is an asset to the company. When picking up my new car he delivered 10/10 customer service."
• "Sold my car to Arnold Clark this yesterday. Over all the service was great... AC offered the best value for my car."

Cons:

• "As easy as it can be to get a car from Arnold Clark, I had some issues. I ordered my car from another branch and didn’t get it for two weeks."
• "Put a good review before xmas because i got a great deal, even although there was a small hitch... So put that in your pipe and smoke it!!"
• "Edited to add - I'm now 2 months on from receiving the vehicle and have still not had the repair mentioned above completed."
• "My only issue is an additional £15 fee to remove a £1k insurance excess that you don't find out about until your signing the paperwork."