Slug & Lettuce - Riverside Reading Reviews Summary

Service

Pros:

• "Service was amazing - quick and always to order."
• "Emma and Callum were really attentive and were great to chat to giving us the best advice on all the cocktails!"
• "Attentive, personable service from Jade who knew exactly when to ask if we needed any additional service."
• "everyone who spoke to us were so kind friendly and more importantly kept our drinks refilled."
• "I liked it here. Staff on hand for anything you need."
• "Amazing food and amazing service by a lovely man called Ryan, a very friendly and attentive man, and we will happily return again."
• "Our wonderful and lovely server, Tara was maybe even better company than the friends I was with!"

Cons:

• "Seven of us for Sunday lunch and they didn’t have at least half of what we ordered."
• "Lunch here today, it was very busy with an obvious lack of staff so you have to download the app or go to the bar to order food and drinks."
• "Waited at an empty bar for service for more than 10 minutes early Saturday evening, absolutely no acknowledgement from the staff as to when they might serve."
• "Staff were rude. Had to ask multiple times for a straw to be given one too small for my glass."
• "The general manager then refused to allow us a second cocktail as stated on your menu."
• "After waiting 20 minutes to be served at the bar we gave up and left."
• "Poor service. Clearly short staffed and staff are inexperienced and don’t have a clue about customer service."

Atmosphere & Decor

Pros:

• "Really pretty interior."
• "Great decor inside though."
• "I had a Christmas Dinner at Slug and Lettuce last night. There was 6 of us so we got the booth table - it was absolutely lovely."
• "Great atmosphere, has just had a refurb and looks amazing."
• "Nice place, great atmosphere, bustling with a mixed demographic of clientele."
• "A lovely cosy restaurant and bar. I have visited in the day time and the evening before. I really like the atmosphere and ambience here."
• "The aesthetic are gorgeous, chic and great for pictures."

Cons:

• "Coke tasted very odd."
• "Not that great for an Oracle Riverside bar. Service is okay, but the atmosphere is really quite poor."
• "The table was sticky and the place was very loud."
• "Honestly the lack of basic hygiene in these times of Covid in the Slug and Lettuce was just staggering."
• "Music was overly loud that you couldn't hear a conversation from going on two feet away."
• "The structure of the restaurant has been changed for the worse!! The design is badly flawed as there is no escaping the constant noise from everything going on around you."
• "The premises is getting very shabby. Peeling wallpaper, chipped paint, stained furniture and generally uncleared sticky tables."

Food & Drinks

Pros:

• "Food good quality & 241 cocktails is always tempting!"
• "Chuffed to see they had 2 for 1 cocktails on the menu which we made the most of!"
• "They also had 2 for 1 cocktails and some of the cocktails were absolutely yum!"
• "Good selection of drinks and we made the most of the half price Monday."
• "Great choice of veggie meals, nice atmosphere with clean, well spaced tables."
• "The chicken was succulent and the bacon wasn’t fatty!"
• "The food was good and 50% off when we went which was a bargain."

Cons:

• "Aweful experience...i reserved table 10 in advance...on arrival said table was occupied."
• "They threatened to call the police over ‘stolen money’ but as far as we were aware we had paid."
• "Expensive if you're having beer, They bend you over the bar and grab the money from your pocket."
• "I felt like I threw £33 down the drain."
• "Kids meal all cold."
• "Most of the food we wanted wasn't available."
• "The S And L Sharing platter is a tad bit pricey for what it was.. Two Pieces of burnt bread.. Chicken Wings Lacking Any Decent Flavouring."