Slug & Lettuce - Waterside Sale Reviews Summary

Food Quality

Pros:

• "The food was excellent and there was plenty on our buffet for all of our guests."
• "The warm brownie bites were a real treat."
• "The food was cooked to perfection! I'd definitely recommend the beef burger and skin on fries."
• "The burgers just melt in your mouth, and are seasoned to perfection!"
• "Food was delish."
• "The food was delicious and absolutely perfect and presented beautifully."
• "Had an amazing Mother's Day meal here."

Cons:

• "Wilted salad, lettuce was brown and only fit for the bin, half of the portion of chips were burnt on all 3 plates."
• "The quality of the food here leaves plenty to be desired."
• "Food was very disappointing. Had to go looking for plates and condiments, as were werent given any."
• "The steak in 'Slug and Lettuce' in Sale served us the most inedible steak I have ever encountered."
• "The burger was burnt (You wouldn't tell it's restaurant food) so she didn't eat It."
• "Had a chicken burger here which was really poor."
• "Then the food was very poor for the price!"

Service

Pros:

• "We enjoyed friendly and thoughtful customer services given by the staff."
• "Staff are friendly and welcoming."
• "Just been In here and I have to say the service we got was excellent along with the food, i have to mention niall, robin and Nick as they was very attentive, polite and made us feel valued as a customer, well done guys."
• "A massive shout to Steve the General Manager who looked after us all night, making sure all the kids were fed and we had everything we needed."
• "Staff excellent at helping you try different drinks on offer and being friendly."
• "The staff went out of their way to make sure we had everything we needed and our time there was perfect."
• "Service with a smile, friendly and very helpful."

Cons:

• "Considering we had booked in advance this was potentially the worst service we have all ever experienced."
• "Have to say service was poor to almost non-existant."
• "However, security refused them entry. Reason, 'they were wearing trainers'."
• "The guy behind the bar had no idea what he was doing and wasn't very pleasant."
• "Horrendous service! Told we had table service and then after the food came no table service."
• "Service slow is an understatement!"
• "So disappointed to have been let down with food and drinks on our first lunch out."

Atmosphere & Cleanliness

Pros:

• "The venue was bright and lively and would be worth several visits."
• "Such a mint atmosphere."
• "It's clean and decor is really nice with an industrial theme."
• "Toilets always clean."
• "On both occasions it has been fantastically covid secure with great service from bar staff and door staff."
• "It was so lovely getting together with my long lost friends at such a quaint little venue!"
• "This is a lovely bar, some staff are lovely some rude but you get that in a lot of places, some drinks are a bit over priced but the food looks lovely, dj is very good enough seating areas and good enough dance floor and toilets always clean."

Cons:

• "Virtually empty - smell of a deep fat frier fills the place - not been there with a friend who lives locally for last 3 years and he says will be another 3 years before he comes back - sad used to be nice - won't be around another 3 years."
• "The place was a complete mess."
• "Hygiene is a problem though, especially in COVID pandemic, they pretend to wipe tables, but they don't do that on all tables at all, so ask your table to be sanitized before sitting down."
• "The baby change was also really smelly and the door didn't lock."
• "Hated this place it was very loud and you couldn’t hear yourself think let alone talk."
• "Also it's a bit of a kids playground with parents letting kids run around or scream whilst they chat and drink wine!"
• "Quite an ‘aggressive’ approach to hosting when we visited, with instructions shouted at us rather than politely said."

Value & Offers

Pros:

• "Cocktails were nice too on the buy one get one free."
• "Great for a range of cocktails and Recorderlig plus the usual stuff."
• "Been to the Slug and Lettuce/Waterside on many occasions and I enjoy the Zombie cocktails, especially when it’s ‘buy one get one free’."
• "Such good value for money too."
• "Also buy one get one free mocktails at lunch times."
• "The food looked delicious and cocktails were nice and £4.00 each."
• "Had afternoon tea for mother's day and it was fantastic."