Address: Unit 11a, Oracle, Reading RG1 2AT, United Kingdom
Phone: +441184670867
Rating: 3.9
based on 168 reviews.
Food Quality
Pros:
"Thank God the panettone bread-and-butter pudding was actually very nice and slightly crispy as it should be."
"The new additions to the menu were a welcome surprise."
"Absolutely delectable. The pizzas are very large which is perfect for people with big appetites."
"The food was good, I had pasta bolognese and my girlfriend had lasagne, in both dishes we had beef chunks, it was good but some pieces were just unchewable."
"We had a range of starters, mains and desserts and we were impressed with every one of them."
"Both breakfasts and coffees were hot (most places I go for breakfast the food is warm) and the food was delicious!"
"The food was gorgeous and the portions were large."
Cons:
"Food was ok, just at the border line. I ordered the new seafood pizza, the topping were minuscule."
"The food was awful and I mean really awful. The chicken looked like a piece of sandpaper."
"Disappointed with the pasta and pizza dishes."
"The food was extremely bland. The minestrone soup was lukewarm and tasteless."
"The food is uninspiring, boring and the portion sizes are tiny."
"Disappointed with the pasta dishes... they lacked real taste."
"The food was okay. I don't think I will be going there again."
Service
Pros:
"Really nice food and excellent service, Matteo served us and made our experience brilliant."
"Everything went very smoothly, thanks to the efficient and attentive team, and the children had a great time - thank you!"
"Jose, not only was he quick, polite and friendly with us he went out of his way to help an older gentleman that was struggling with the menu."
"Our waiter Huw was excellent and extremely helpful…"
"The staff are helpful and knowledgeable and the food of acceptable standard."
"The staff are always attentive without being pushy."
"The service from Sara was amazing. She was funny and was always smiling, she livened up the place and made our meal much more enjoyable."
Cons:
"Service was just awful don't even deserve 1 star."
"Having ordered a vegan option in Veganuary we were told 15 minutes later whilst eating our starters that they had run out of vegan cheese so we couldn't have our choice of mains."
"The place is fine, however the service is a bit slow."
"Six of us ate there, they forgot a starter and forgot a main course, took over 2 hours to get our food and eat."
"ordering was confusing and the service was rude and provided no help."
"I had ordered food via deliveroo, I received the wrong order, when called Bella Italia they did not take any responsibility."
"The restaurant was empty and we were sat straight away but then had to wait 15 minutes for our order to be taken and a further 15 for our drinks to arrive with no apology or explanation from staff."
Ambience and Cleanliness
Pros:
"The atmosphere is amazing."
"The atmosphere was great and friendly."
"Good ambience!"
"We were greeted and sat at a table by a lovely gentleman, place was bright and clean!"
"The starters were delicious. The calamari is outstanding and we have squid any time we see it on the menu."
"Decoration is attractive."
"Fantastic experience, atmosphere excellent with ideal music and extraordinary service staff."
Cons:
"Just to start the restaurant furniture has dirty and very bad looking seats, the plates are dirty with rest of food."
"Also sat on a table outside with bird droppings on it."
"As you can see from the picture of the seat (which wasn't unusual, a lot of them were similar) - the decor is well due for a renovation."
"The tables are dirty, no one bothered to clean them."
"First table we sat at we found had not been cleaned properly with crumbs on seats and table which was slightly sticky."
"You couldn't help noticing the table was slightly sticky and the seats worn."
"The toilets were dark and grim."
Value
Pros:
"The food was a bit pricey, but we had checked the menu before hand so knew what to expect."
"Food was rightly priced and there was a lot of choice."
"Menu is similar to other Italian restaurants but we also had a voucher for 50% discount really great value."
"If you go online you can download 40% discount code from Bella Italia website and enjoy a delicious meal for a really low price."
"Our bill came to less than £50 despite the fact that we'd had 3 course meals and 2 drinks each."
"With 2 for 1 tastecard discount, the food was worth it."
"Kids meal deal is excellent value and size."
Cons:
"The food was good, hot, simple and flavoursome."
"This place is not cheap, and for the quality of meals, I'm not sure it's worth it."
"The pizza was nothing special, and the fries were all too crunchy and overcooked to enjoy."
"The service was Good! But the fact that you have to pay over £5.00 for Dough balls as a starter."
"Thought menu was a little overpriced but we used an online discount code (30% off) which balanced it out."
"The portion sizes were really disappointing, especially the dough bites. The flavour wasn't good enough to justify the cost/size."
"Absolutely disappointed. I ordered pizza and ice cream, and the pizza was cooler than the ice cream."