Address: Griffin Way S, Hook, RG27 9RW, United Kingdom
Phone: +441256442683
Rating: 4.0
based on 200 reviews.
Customer Service
Pros:
"Outstanding customer service experience received when purchasing my first BMW, from start to finish."
"Rhys W. stayed after closing time so that I could view the car and test drive it."
"Simon Bryan who ensured that everything went very smoothly."
"Absolutely amazing customer service. Darren was extremely friendly and knowledgeable."
"Both Mark G and Rhys W at Marshalls in Hook could not have been more helpful in stepping me through all processes and being 'my eyes'."
"I was well looked after by Paul Edwards. Was extremely helpful from start to finish."
"The staff were very helpful and friendly and the process was straight forward and stress-free."
Cons:
"Used to receive great service from Marshall Hook but unfortunately it seems standards have dropped."
"As BMW dealerships go, this ranks firmly at the bottom from my experience."
"When getting the car serviced at a main dealer I expect the very highest of standards. This has not been the case."
"Absolutely terrible customer service and lack of communication from the dealership."
"Poor customer service, took me 2 days to book a service as everyone was too busy on the phone and no call back happened."
"In short, i would not be recommending this dealership."
"Customer service is appalling, we had to phone on every occasion, the 3 people I have spoken with from Marshall’s have all told me different things."
Vehicle Purchase & Delivery
Pros:
"I recently bought Bmw 3 series from Marshall’s BMW Hampshire, and from purchase to delivery has been first class."
"Had an excellent experience purchasing a vehicle from this place."
"Great place, staff are very helpful, Purchased a Car from here, my 1st BMW and I'm impressed."
"A great experience buying my first BMW from the team here."
"Collected my new BMW X4 on Saturday from Darren Savill. Absolutely amazing customer service."
"The car was presented to us in an immaculate condition."
"We were kept up to date with the progress of our car and the day of collection we were made to feel very special with the full unveiling."
Cons:
"Be aware of Marshall BMW Hampshire!!! Their lack of high standards cost me over 1200£."
"Had to change my 5 star review to a 1 star due to how I've been treated at this dealership."
"I made the long trip to view a car that I was told was in immaculate condition... another wasted journey."
"Travelled far for an appointment to view the car just to be told I can't drive it."
"After a quick walk around the car, it was quickly evident that this was not the case - another wasted journey."
"New car (440i) with delivery miles (16 miles) provided with severe swirling and marring across all of the exterior paintwork, a result of poor and unsympathetic vehicle preparation."
"When looking round the car is was in an awful state."
Service & Maintenance
Pros:
"Easy to book, great customer service, any add ons are quickly investigated, fair estimate and opinion given."
"I had my car booked in for an MOT this week... Jamie Southgate booked my car in, leaving me to relax."
"5* personable service from the moment I walked through the door!"
"I was kept up to date with progress of my car. The Car was returned to me on time and in a clean condition."
"Took the car in with an electrical fault they promptly identified as possibly dangerous. Sorted the warranty claim and replaced the faulty head unit within 24 hours."
"Vehicles cel gets delivered in a serviced, vacuumed and washed condition."
"I’m glad I did, not only did they fit me in last minute but the car was valeted upon collection."
Cons:
"I've only used Marshalls for BMW servicing, not sales as I've not changed my car for years. Very happy with the service team but it always takes longer than they say so be prepared for that."
"Disappointed that the day after paying for a full service my windscreen washer fluid was empty."
"They left me sitting in the waiting area for over an hour."
"Don't use them for service, mine was far far from excellent."
"I found myself standing around for some time this was disappointing really not on anyone could of made some form of communication with me."
"The only down factor was I had given clear instructions that I required them to transfer the ownership online on the DVLA portal... However my request had been ignored."
"Whilst not perhaps part of the service the car was not cleaned and furthermore the two new tyres do not appear to have been ‘added’ via the iDrive therefore upon collection there was an error message."