Nando's Reading - Gateway Reviews Summary

Seating and Waiting Area

Pros:

• "Well I would like to start from the car park which is at the door of the place with lots of parking space."
• "The restaurant itself feels larger than most with a full-height ceiling and lots of glazing."
• "If you want a little privacy or maybe there’s a small group of you then maybe check out the upstairs section which looks to be designed for this."
• "Firstly they have a huge car park with plenty of spaces."
• "It is spacious and has a great environment, the food tasted great!"
• "The new system is amazing at nandos reading at the gateway."
• "Nice new restaurant, plenty of comfy seats and not too tightly packed."
• "This is the most decent Nandos restaurant in Reading. The staff are friendly and welcoming."

Cons:

• "As we entered there was a small seated area with a sign saying “wait for collections” and no staff in the vicinity."
• "Please improve your signage to say the waiting area isn’t just for collection."
• "Always crowded, we have to wait 30 min to get table and pre-booking available."
• "The biggest draw back is the waiting to get in we been told one hour wait but we been in after 50 minutes."
• "Arrived at Nandos was very busy, the app to get in the queue online kicked us out."
• "Manager was efficient and friendly finding us a table quickly."
• "Very poorly managed. Waited 5min on the door even though there were empty tables."
• "Received a £100 parking fine due to an issue with the mobile ordering, messing up the order and slow service."

Food Quality

Pros:

• "The food is as you’d expect really, nice continuity."
• "Well I would like to start from the car park which is at the door of the place with lots of parking space."
• "The restaurant had a vibrant atmosphere, and the staff were friendly and welcoming."
• "I ordered the chicken thighs with lemon & herb peri-peri sauce, and they were delicious – tender, juicy, and packed with flavor."
• "The Burger was called sunset burger."
• "The food is always amazing in Nandos."
• "Lovey atmosphere, great service, free parking."
• "Food tasted like your usual Nando’s but the service was absolutely appalling."

Cons:

• "We were 8 in table and they prepare food for all before serving, the chicken served first was not hot and it felt like rubber."
• "Hence we have to order again to get fresh."
• "A brand new outlet with wonderful decor and very contemporary interior. Alas the reception and food quality did not match the same standard."
• "The burger was tiny tough bread, wilted lettuce and cold."
• "The price has gone up whilst the portions have reduced noticeably."
• "Ordered deliveroo order yesterday the food was overburnt so it tasted bitter. Chips were cold."
• "Very disappointed. I have been coming to this Nandos for the past few months and have always enjoyed the meal and experience."
• "I had the half a chicken which was dry and not done in its normal tasty way and the mashed potato was dry."

Customer Service

Pros:

• "The staff are friendly and welcoming."
• "Our experience was absolutely fantastic, thanks to the outstanding service provided by Waitress Simone!"
• "Simone went above and beyond to ensure that our dining experience was nothing short of extraordinary."
• "Her enthusiasm and passion for her job were evident throughout our entire visit."
• "Her expertise and attention to detail helped us make informed choices, resulting in a delightful culinary journey for our taste buds."
• "Her exceptional multitasking skills were also evident as she effortlessly managed multiple tables."
• "Her warmth and engaging personality added an extra layer of enjoyment to our dining experience."
• "Despite being so busy their service was impeccable! Food was so delicious, specially the Halloumi it was cooked to perfection."

Cons:

• "I would recommend the entire team need retraining on their customer journey at every level."
• "Extremely poor service, waited almost 40 minutes and after reminding the staff got cold food."
• "Manager named “Naveed” was making excuses for being busy while 50% tables were not occupied."
• "The body language of most of the staff showing signs of distress and unwillingness."
• "Absolutely terrible at take away. Every single time I have ordered a take away for delivery OR collection they have got something wrong."
• "The customer service line is also terrible with no solutions."
• "Food is standard but service is still a big problem for lunch."
• "Had to follow up with staff to check on food after 50mins from ordering to be told they had run out and had to prepare more."