VEL - Indian Kitchen And Bar Reviews Summary

Food Quality

Pros:

• "The healthy freshly made authentic Indian food is amazing."
• "Chole Bhature was awesome, malai kulfi was also tasty."
• "The Dosa was good and the size was big enough, with tasty sambhar and chutney."
• "The lollipop chicken and dosa were so tasty that I'm trying to learn how to make them myself."
• "Close to authentic South Indian home-made food."
• "The chilli chicken at the buffet was my favourite."
• "The food was probably the best authentic Indian cuisine I have ever tasted!"
• "Really delicious, very fresh, high quality food."
• "Amazing food, love South Indian Cuisine - particularly Masala Dosa and the Chicken Pepper fry."
• "If you want authentic Tamil and Chettinad food, go here."

Cons:

• "Their food quality is getting poor day by day. Dosa was all burnt, sweet Manchurian."
• "Biryani overpriced, microwaved, so not fresh. £13 for biryani is extortion."
• "Dosa hard, thick."
• "Food (biryani) was very dry."
• "Rampant cost savings are visible in the quality of food which has significantly degraded."
• "The food was substandard."
• "The fish fry was ok, mutton biryani was hopeless."
• "Food quality has drastically reduced!"
• "The buffet on Sunday. For 5 pounds, it's the best you can get. It's South Indian Tamil style. The rice sambar rasam are decent even chapatis were good."
• "Over the last few months, the restaurant has gone downhill."

Service

Pros:

• "The staff is very helpful and welcoming, and they listen to your concerns very patiently."
• "Service was good. There is parking available outside."
• "Our server was brilliant at explaining what each dish was and how they were prepared."
• "The customer service was great, especially a friendly chat with Vignesh and Chef Dharma."
• "The staff were great at topping up the food and were also very friendly asking us how the food was."
• "Staff were overly helpful in their recommendations which hit 10/10 every time."
• "Staff and quite friendly and service is quick."
• "Service was quick."
• "The staff were also very friendly."
• "The service was great, staff served us with smiling faces."

Cons:

• "Incompetent staff, extremely slow service, asked for raita to have with biryani, never arrived until food finished."
• "Unnecessarily delayed the food. I was the only one in the restaurant but it took almost 30 mins to get just Mendu Vada and that too without the Sambhar."
• "Understaffed, VERY poor service. Even after waiting for 45 minutes, they had not even started preparing our food."
• "Long wait for our dosa that arrived cold."
• "Poor service, takes ages to serve food. Rude and miserable waitress."
• "Service could not be worse! The lady in charge tries her best but her staff couldn’t care less."
• "Service is so poor...because the place is understaffed."
• "Poor Service, two people service on a busy Friday evening. Had to wait over an hour for our order."
• "Horrible service. No taste. No parking space and the staff especially the lady is always ready to pick a fight."