O'Dwyer Funeral Directors Reviews Summary

Professionalism and Service Quality

Pros:

• "The team’s professionalism was exceptional! Punctual, provided with updates, we were reassured to know our beloved was in a place that we could trust."
• "Don provided an excellent service, always replied straight away to any queries we had."
• "Exceptionally professional, caring, and pays attention to all your needs - down to every little detail."
• "A highly professional service that retains a very human sensitive touch."
• "The professionalism and empathy from the whole team at O'dwyer's gave us strength at what was a very difficult time."
• "They had well organised systems in place and supported us with a great deal of empathy."
• "Very professional and compassionate service."

Cons:

• "His skin did not look 'ashy' and overly made up. This showed me they were able to work with black skin unlike other funeral director's who use layers and layers of light coloured powder on black skin."

Customer Support and Care

Pros:

• "The empathy, kindness, support, patience and guidance was greatly appreciated."
• "Don was a constant source of support during the two weeks leading up to the funeral."
• "You handled our delicate situation with so much care, respect, compassion and dignity."
• "Thank you very much for looking after my mum in this sad time you made everything easier for all my family."
• "They communicated with us at all times throughout the process and attended to all our requests."
• "Your availability 24/7 and immediate responses to all our messages was very much appreciated."
• "They are kind, compassionate, friendly, professional and went above and beyond to take care of our loved one and our family."

Cons:

• No cons mentioned.

Cultural Sensitivity and Personalization

Pros:

• "What is most noteworthy, is the extensive research they do in order to understand your culture with the aim to deliver quality service that their customer would appreciate."
• "A woodland burial, no huge hearse, no black suits, a willow casket and music and all steered sensitively through by Anthea."
• "They thought of every little detail and gave us great comfort that we were giving Dad the best send off."
• "The respect & warmth they deliver to you, as a family & to your loved one is beyond words."
• "Don's networking and cultural sensitivity also enabled us to smoothly navigate a delicate religious/cultural issue."
• "They really provided a tailor-made personal service, unlike many of the large companies."
• "For my lovely mum's funeral, everything was perfect... all aspects were dealt with so professionally."

Cons:

• No cons mentioned.

Recommendations and Satisfaction

Pros:

• "I would recommend them without hesitation."
• "Would have absolutely no hesitation in recommending DON and his team."
• "I would certainly recommend your services."
• "I would highly recommend O'Dwyers funeral directors to anyone because of my experience with them."
• "I would recommend don O’Dwyer 100% miles ahead of anybody else in the area."
• "We’d certainly recommend O’Dwyer’s."
• "I would strongly recommend Don O'Dwyer Funeral Directors. They are really the best!"

Cons:

• No cons mentioned.