Poppy's - London funeral directors Reviews Summary

Customer Service

Pros:

• "Every point of contact was friendly and supportive."
• "They listened so attentively and carried us through each step gently and with genuine empathy and care."
• "At all stages they were kind, considerate and professional and made a very difficult time that little bit less stressful."
• "Poppy's staff were sensitive and kind without being obsequious."
• "They communicated with real empathy and compassion."
• "Natalie, our funeral director, explained options clearly and patiently, sourced difficult to find resources."
• "Poppy's were such great find. They helped us to arrange the funeral for my mother-in-law from initial meeting to the end with such care and compassion."

Cons:

• "After viewing our loved one naked wrapped in a sheet despite poppies having the clothes and belongings nearly 2 weeks prior to visit, our loved one hadn't even had a comb run through his hair, no compassion or respect."

Personalization and Flexibility

Pros:

• "Their flexibility with regard to enabling me to personalize everything from the coffin which they gave me time, space, and support to paint."
• "They made excellent recommendations including a wonderful celebrant."
• "They actively encouraged me to look at the cheaper options and let us personalise Mum's funeral so it was something that was really meaningful for us."
• "We were able to save money on some items and spend more on others because of all the choices."
• "Appreciated the choice in coffin, range of prices and flexibility to change our mind on decisions."
• "They catered for exactly the type of funeral we were looking for, and were very accommodating with our wishes, budget and requests."
• "They helped us create a funeral that was spontaneous and jazzy, including arranging a coffin to be printed with a striped design by my sister that matched his favourite tie."

Cons:

• "And if you check them out on the good funeral guild you will see similar reviews about them! Heartbreaking to say the least!!"

Professionalism and Transparency

Pros:

• "The estimator makes it clear upfront about costs."
• "Their communication and professionalism are second to none."
• "The whole process was transparent and straightforward, which was much needed at such an overwhelming time."
• "All the charges were clear, and there were no hidden extras."
• "In terms of cost they have a huge variety of options available to ensure you can conduct the service as you wish to the budget that you require."
• "Fees were extremely transparent and costs were very reasonable in comparison to others, and to the flexibility that we had with all the details."
• "Costs were very reasonable and clearly explained."

Cons:

• No negative comments related to professionalism and transparency were provided.

Support and Guidance

Pros:

• "Nothing was too much trouble. At a time when I was suffering with all the emotions that come with bereavement I was extremely thankful that I managed to find such support and guidance through the Poppy’s Team."
• "They made what was the hardest few months of my life seem manageable."
• "Poppy's ensured that my daughter's funeral was conducted with care, dignity and respect."
• "Their progressive and fresh approach to death and dying made our experience of saying goodbye to our Mum so easier."
• "Poppy's were absolutely amazing at helping us through the difficult few weeks after our mother's death."
• "Poppy's level of empathy and care was incredible. The kindness and respect they showed my mother and us as a family was wonderful."
• "Poppy's funerals and their staff especially Victoria and Philippa were communicative, honest and were empathetic throughout the funeral process."

Cons:

• No negative comments related to support and guidance were provided.