Pizza Hut Restaurant Reviews Summary

Staff Service

Pros:

• "Some staff were very friendly and helpful, especially when a drunk guy started threatening me..."
• "Wait staff who were so friendly and helpful."
• "The staff at this location were very friendly and accommodating as well."
• "Honestly the service was not bad at all as we were welcomed and greeted nicely."
• "Great service, gluten free was a success both in flavour and the fact that there was no gluten in contact with the food."
• "The staff are super efficient."
• "Friendly staff and you get a great view if you sit upstairs by the window."

Cons:

• "The head waitress was quite rude."
• "The customer service was terrible."
• "The staff had no clue what customer service was, tables dirty even after 3 times requesting the table wasn't cleaned."
• "VERY BAD SERVICE......NEVER EAT HERE...... YOU WILL NOT KNOW WHAT IS IN YOUR FOOD!!!!"
• "The server was very rude."
• "Pathetic customer service, I was there with my friends around 22:00 hrs on 10th june 23 and when we entered the restaurant we weren't greeted by any employee."
• "The staff and service was probably the worst I've ever seen!"

Food Quality

Pros:

• "I tried their Pepperoni and Spicy Honey pizza and I have to say I think I have a new favourite pizza!"
• "The food ist very great for the price you pay."
• "The food we had was excellent."
• "The pizza, sides and desert were delicious."
• "Food was good and was received in a timely manner."
• "Food usual Pizza Hut fare. Quality good and had a set meal which was excellent value for price."
• "Food was amazing, best place for pizza in Piccadilly!"

Cons:

• "The salad bar looks like the dirty leftovers of dinner two nights ago."
• "The pizza was very greasy, so at least it wasn't all bad."
• "Pizza soggy sorry the manager needs retraining."
• "The food was disgusting! Definitely over pizza hut! Never again."
• "Extremely overpriced for a bit of cooked bread with some toppings. The food isnt that nice."
• "The food was greasy and lacking in flavour."
• "One mushroom, at best, doesn't warrant the extra cost! Very disappointing."

Ambiance and Cleanliness

Pros:

• "Low ceilings make it cozy but the neon lights & mirrors give it a fun feel while looking at your menu."
• "We were seated quickly and there was a good selection of buffet choices and a reasonable salad bar selection."
• "It was clean and the salad bar was always been checked and filled up."
• "Really warm atmosphere."
• "The restaurant and facilities were welcoming clean the food was a treat and the Parisien waiter was entertainment enough."
• "The place was very clean and the salad bar was also well kept."
• "Clean facilities."

Cons:

• "Crammed in upstairs."
• "The floors are sticky with soda, the 'clean' glasses are dirty."
• "The restaurant was filthy with disgusting, uncleaned bathrooms, food detritus all over the floor, sticky tables, dirty cutlery."
• "Just to top off the evening the toilets were disgusting and had half a roll of loo paper to share between 3 cubicles."
• "The table was clean but the floor was filthy."
• "Dirty plate at the start of the buffet where they hadn’t been cleaned properly."
• "The toilets were disgusting - stank of urine, broken seats, toilet paper everywhere, broken dispensers, generally dirty."

Ordering and Payment Process

Pros:

• "Seated quickly, told to order via the qr code on the table which is why service score lower."
• "You welcomed us and my scooter when you were really busy."
• "First I was surprised to be forced to pay with card, but later understood it is the best way for customers and the restaurant."
• "Very kind kid-friendly staff and options to order both with QR code and in person."
• "Thankfully booked an hour ahead via the Pizza express app to avoid the queue (out the door!)."
• "The food was served quickly and hot as if it had just been taken out of the oven."
• "Quick service and their pizza is more than delicious."

Cons:

• "Service took nearly fifteen minutes to take our order."
• "They use an app in here and haven't realized that not everyone has a smartphone or online banking/card."
• "I didn't like the fact had to download pizza hut site to order and then they only take card payment."
• "Awful!!! We visited tonight for a quick bite to eat, 3 and a half hours later we finally escaped!"
• "Staff was very rude didn't ask if we want dessert or anything after the pizza just handed us the bill immediately."
• "Rude staff! We asked them to take our order but they told us to use their app."
• "Waitress got our order wrong, kept bringing out food at different times, I waited over 20min for my dessert."