Pizza Express Reviews Summary

Service

Pros:

• "Service was fantastic. Polite and timely."
• "Our Server Katia was wonderful & provided great service to us all night, she was friendly & very attentive."
• "Had a lovely dining experience here thanks to Amelia, she was very attentive and polite although the restaurant was very busy."
• "Waiter (had a beard and dark hair ?) was really kind and kept checking on us for the order and everything, gave excellent service throughout!"
• "A big thank you to Alex, Daniel and Alejandro for being such great hosts!"
• "Thank you to the lovely member of staff called Amelia at Pizza Express on Barrett Street for looking after me and my friends last night."
• "Kushagra provided a great friendly service while I had a work lunch here this week."

Cons:

• "We were rudely welcomed by an employee who said if we wanted to sit, we would have to be very quick."
• "Staff don’t know the menu and wasn’t nice at all."
• "Not welcoming at all and staff need to smile more."
• "Waiter very rude. Starters came late as everyone was getting there mains."
• "Overall, none of the employees seemed willing to take orders, and they looked eager to close the restaurant as soon as possible."
• "Our issue was the poor customer service and staff not making customers aware of deals on the app and restrictions within the app."
• "The staff were extremely impolite by taking the plates away while we barely had finished eating."

Food Quality

Pros:

• "The pizza was actually delicious to be fair though."
• "All food was so tasty and absolutely on time!"
• "Upon recommendation of server Mehmet we got the Hot Honey Dough Balls and they were amazing."
• "We’ve tried fried calamari, king prawns and it was super delicious."
• "Delicious pizza and bruschetta! The crust on the pizza is perfectly crispy."
• "The Vegan pizza was pure perfection ❤️"
• "The 'La Cubana' pizza was delicious and my cheese cake dessert spectacular."

Cons:

• "Food was okay fancied a pasta but all had mushrooms so I had pizza instead which was very dry."
• "The calzone I had was a bit cold in the middle."
• "The simplest pizza was totally tasteless. Nothing more than a frozen pizza !!"
• "However the kids pasta arrived with a hair in it, and was also served at thermonuclear temperature."
• "The pizza seemed fine but honestly not very delicious. Especially not delicious enough for the price."
• "We had a gluten free pizza and gluten free pasta, the pasta was average but the pizza was not good at all."
• "The food, however, was atrocious. Small portion sizes and over cooked pizza which was to be 'shared'."

Atmosphere

Pros:

• "The atmosphere of the restaurant was amazing."
• "When the weather is nice you can sit on their little cute terrace."
• "Great service and cozy atmosphere too."
• "Really loved the atmosphere in this restaurant. Pizza was delicious."
• "It's so lovely to have somewhere I can eat lunch in such a lovely atmosphere."
• "Lovely outside atmosphere."
• "Nice quiet location close to Oxford Street."

Cons:

• "NOT kids friendly. We asked for a table inside due to cold weather and they had offered us one upon arrival they did not provide one afterwards although there were at least 8 tables free inside."
• "Overall not a great experience and honestly wouldn't think about going back again."
• "We overall had a very disappointing experience and couldn't believe this was the experience in a top chain in central London of all places."
• "The atmosphere was so hostile that we won't be coming back."
• "Don't sit downstairs there is a very strong damp/drain smell."
• "It's very tight in here so you are almost sitting on top of the guests at the next table."
• "We are regular clients and we went today to this branch and we were not welcomed."

Management

Pros:

• "New manager Arturas is amazing what a difference one person can do to a business!"
• "I was there a few days ago and left thinking that I really needed to write a review as the manager was a joy to be around."
• "I had the most amazing experience here! I want to especially make mention of the incredible service of Katia!"
• "My experience at pizza express at Barrett street the service everything was amazing specially the manager I think she from Brazil she was amazing she really care about your costumers."
• "The management at this branch are very friendly and really look after you and recommend their best products on the menu."
• "The staff, especially Amelia- manager, provided exceptional hospitality."
• "I appreciate Billal's exceptional service at Pizza Express."