Pizza Express Reviews Summary

Service

Pros:

• "The waitresses were very efficient especially Maria."
• "Service was excellent with very friendly staff and quality of pizza was very good and consistent to what you expect at a Pizza Express restaurant."
• "The service is great. The friendly staff took time to explain their food allergy policy, shared their very detailed allergen guide and put us at ease."
• "Thank you for making us feel so welcome during our visit!"
• "Amazing Italian food at a great price. Service was good and the waitress was very helpful in her recommendations for my friend who has dietary requirements."
• "The service was charming and thoughtful so we had a very pleasant afternoon chatting and eating."
• "Our waitress, Amreeta, was new but superb."

Cons:

• "this time I got a pizza giardiniera However, considering that the restaurant was not full, only 3 tables, the service made me feel sorry for it, I don't think we want to go back."
• "We weren't asked if we wanted drinks so I had to speak up and order them."
• "1 out of 3 waitress gave a smile. Others were rude."
• "The overall atmosphere felt unpleasant and poorly managed."
• "I sat down waiting at least 15 minutes while workers continued to serve others and ignore me."
• "I should add that both the manger and the waitress couldn't have been more miserable and dismissive if they had tried."
• "Long waits from our waitress considering the place was empty."

Food Quality

Pros:

• "This was a great find, I am so glad we stopped here! We had an Indian inspired Roman pizza - delicious big, thin & crispy dough crust."
• "Best pizza our family has had in London!"
• "Great pizza chain for gluten free diners."
• "pizza was very good"
• "Food easily warrants a 4 or even 5 star rating."
• "The pizza was just as you’d expect… delicious!"
• "The pizza itself was outstanding. The crust was perfectly crispy, and the toppings were flavorful and fresh."

Cons:

• "The food is ordinary - there are better pizzas all over the place."
• "Shared gluten free food with partner and it wasn't the best compared to other pizza express's."
• "The Halloumi Bites could have done with a bit more cooking but on the whole it was great."
• "for nearly £16 and dough was undercooked in the middle."
• "Bad service, cold food, 5 pieces of ham on a pizza!!!!!"
• "They were all over cooked."
• "The food is ok, but poor service."

Ambiance and Decor

Pros:

• "the restaurant is quite an attractive old building"
• "The interior of this restaurant is a lot different to the other pizza expresses I have been to, this one was quite old fashioned but it looked nice."
• "Lovely and cute little restaurant, with art decor style, it was an old dairy, with chandelier milk bottle built-in."
• "One of the earliest UK branches converted from an old dairy, with a nice atmosphere, friendly staff and well presented, tasty food."
• "In true Pizza Express style, there are hints in the decor (I particularly like the lights) to the building's past: an old dairy."
• "A really nice Pizza Express with stained glass windows."
• "Interesting tiled interior from a former dairy"

Cons:

• "We sat outside but the street smelled of drains."
• "The decor was nothing short of mediocre."
• "You had 5 x lights out and window frames so devoid of any maintenance they were back to their bare wood."
• "Decor is weird. All ceramic tiled walls. With the smell outside it felt like we were visiting a gents lavatory."
• "The wall where we were sitting was dirty."
• "It would seem staff training is none existent along with the maintenance of their buildings."
• "But my pizza was under-seasoned."

Management and Organization

Pros:

• "The manager was very friendly and clearly ran the team well."
• "We celebrated a birthday as a big group and the staff were very accommodating."
• "The entire team of staff here were incredibly friendly and the service we received was great."
• "Group of 22 students and 2 staff and we were really well looked after. Food came out straight away as we needed to make a show afterwards and was really tasty."
• "Visited pizza express in Holborn on the 7th December and the service received was amazing!"
• "The staff there was very friendly and service was quick."
• "The pizzas always well made and fresh from the oven."

Cons:

• "Booked to go here and despite showing them the booking they turned me away, claiming they were short staffed."
• "Tried to book online for group of 18. Chased by phone many times, as did the chain’s helpline. No response after 5 days."
• "The restaurant and restaurant management are clearly very disorganised."
• "Sad to note that the original Pizza Express in Coptic St feels so different from in its heyday."
• "Terrible/no service. Not even a single acknowledgement from any staff member."
• "After 45 minutes of waiting for our pizzas I asked the waitress and was told there was only 1 chef."
• "The kitchen staff, including manager, could be heard scoffing and complaining about customers at the front of house."

Customer Service

Pros:

• "All the staff are kind considerate and friendly."
• "Staff was extremely attentive and friendly!"
• "Very fast and high quality service."
• "Special shoutout to our servers Amreeta and Marco!"
• "The staff were very helpful in getting our food packed quickly."
• "Casual pizza joint in a nice location."
• "Special shout-out to our waitress ruta she was so lovely and made sure our experience was amazing!!"

Cons:

• "Horrible atmosphere and service!!!"
• "Bad service. Ignored us for about 15mins."
• "Awful place where my family had a bad experience about U.K. and Italian restaurant."
• "Clearly this team don't have sales targets because they couldn't have been less interested in welcoming a table of 4 ready to spend some money."
• "Booked a table and when we then arrived for our meal we were rudely turned away!"
• "you can't serve Ketchup or mayo for children 🚸 you lot are in need of some customer experience skills"
• "The customer service was slow."