Address: 29 Buxton Rd, Heaviley, Stockport SK2 6LS, United Kingdom
Phone: +441614808222
Rating: 4.4
based on 127 reviews.
Customer Service
Pros:
"Fantastic people & great shop. I was fairly new to shooting on my first encounter but these guys have given me great, honest advice and provided a great service."
"Staff were very helpful, and I'm more than happy with the service provided after the initial issue."
"They are a great bunch of guys - it is a very friendly and professional atmosphere - they're really knowledgeable and can't do enough for you."
"Doing this on any day is going above and beyond but doing that on a Saturday is exceptional customer service."
"Straight away without any fuss they apologised and sent out the correct pellets next day delivery."
"Fantastic service from the gunshop. I bought a Hatsan breaker in the Christmas deal that I saw on Instagram and am super happy with it."
"The service has been highly professional and extremely friendly, nothing is too much trouble."
Cons:
"Hi John, I've just received your managers response, and the number you have provided to contact you is the automated number where I've left all my answer phone messages."
"Very slow to react to messages or e-mails."
"The bead came off so it went to gmk for warranty which took a number of weeks, I chased the gun shop to be told different stories from different members of staff."
"This has been my worst customer online journey in many years, they are clearly not concerned about £500 orders."
"Customer service is useless been trying since Monday to find out what is happening with my order and a repair it is Wednesday now."
"Once you have bought something from them they couldn't care less."
"Poor poor poor traveled 40 mile round trip to return faulty gun slip only a few weeks old... has now lost my trade for good bad bad attitude to customer service his loss."
Product Quality
Pros:
"What a pleasure buying my guns and accessories from Cheshiregunroom in Bolton."
"I only popped in the shop, and was given demonstration and could see the member of staff was full of helpful knowledge and knew his business."
"Back up service is also good, highly recommend."
"Also, no pressure to buy. I feel far more informed about the gun choices available and will be purchasing from Cheshire Gun Room very shortly."
"I have just purchased a CZ455 rifle from them. I received it the next day, the service is simply fantastic and they are the cheapest."
"I have got a cracking new gun at a cracking deal in the sales."
"What a fantastic place they did exactly what they said in repairing my Grandsons 20bore they got the part from Italy and repaired it the day the part arrived, a lovely friendly company who certainly know what they are doing."
Cons:
"I rarely leave negative reviews however the owner was extremely rude. I had come to purchase £750 worth of equipment and upon arriving the stock I had been told was available over the phone....wasn't."
"Called in today With a friend to buy Weihrauch rifles and a 1,000 pellets, I forgot my mask, I was immediately met with an attitude and was asked to leave."
"They charge whatever they feel like and wouldn't recommend the place to anyone."
"Visited their stand at the Newark gun fair... but the service was absolutely rubbish."
"I collected my gun and noticed the carbon rib had got a crack in it much to my displeasure!"
"The gun had not been lubricated following servicing. This can be extremely damaging to the weapon system."
"Spent over 1k in the shop only to realise they have given me a 2.2 moderator rather than the 1.77 for my guy annoyed is an understatement won't be using this fraudsters again."
Staff and Atmosphere
Pros:
"Been a customer for 10+ years, always helpful, friendly."
"These guys are top shelf folks. From the owner to all the employees I've met."
"I arrived at 10am to be met by two really friendly and helpful guys who asked questions about what I required and advised my options."
"Very impressed with the guys at Cheshire Gun Rooms; very keen, knowledgeable staff that made me feel immediately welcome."
"Phil was advising us about different options. He was simply outstanding in his patience and friendliness with my son."
"Friendly and knowledgeable staff."
"Alastair took care of our needs, he spent lots of time discussing and fitting different rifles and shotguns."
Cons:
"I rarely leave negative reviews however the owner was extremely rude."
"Rude staff. Didn’t get a nice feeling in there even though I was spending over £700."
"Really good range, but seemed very uninterested in my custom."
"Once in store they just didn't seem interested at all in doing the work."
"Please do yourself a favour and use a proper gun shop. Not these melons."
"Avoid - I placed an order over the Easter Bank weekend and after 4 chase emails and still nothing received."
"During covid they were paranoid and only letting one person in at a time in their large shop even if that person was just browsing."