Hair By Vivienne Reviews Summary

Professionalism and Expertise

Pros:

• "She braided my 13 years old son hair (cornrows), she is very professional, before setting up the appointment she confirmed his hair length and type specially that he does not have African hair."
• "Mrs Vivienne did my hair professionally she was a sweet kind woman who took her time with my hair she knew exactly what she was doing and gave me some tips with my hair."
• "Vivienne is awesome. She braided my 13 years old son hair (cornrows), she is very professional."
• "Vivienne is very professional and exceeded the expectations. Not only was her work of high quality, but her conversational skills made the 1 and a half hour time go by smoothly."

Cons:

• "Shocking. Any reviews saying professional must be fake. The service was incredibly rude, and I was made to feel as if I was wasting their time in my own appointment! Completely unprofessional do not let these 5 stars fool you."
• "Service is dreadful. During my visit the quality of the hairstyles were not of professional standards. Was shocked considering the reviews."

Customer Service and Experience

Pros:

• "Hi. My mother got her hair done today by Vivienne. My mother is very pleased with her hairstyle and more importantly, she was impressed by Vivienne's professional attitude and kindness."
• "Vivienne is amazing! I recently moved to London from Atlanta and was pretty nervous to try a new hair stylist. I have natural hair and have had some bad experiences, particularly with people trying to overcharge because they don't know to handle my hair texture. However, Vivienne charges super fair prices and does a great job with my hair!!"
• "Had a weave/closure done on Saturday 27th August. I was meeting Vivienne for the first time. She put me at ease almost immediately on arrival and made me feel welcome."
• "Vivienne was absolutely lovely! She washed, blowdried and trimmed my hair- she also did her special treatment- IT WORKS WONDERS😍 my scalp, ends and everything just feels and looks soooooo soft! I’m obsessed, definitely bringing my mom here next time."

Cons:

• "Tried to book an appointment on site, however, after receiving such poor customer service on arrival which left me feeling very uncomfortable, that i ended up deciding not to book. Very unprofessional environment and would not recommend."
• "After being over 30 minutes late to our appointment, I was told whilst waiting that i was supposed to bring hair extensions. This was not mentioned prior despite me asking how much she charged for the hairstyle and the extensions."

Hair Care and Styling Expertise

Pros:

• "Vivienne is amazing ! It was my first time trying braids extensions, I have caucasian hair and Vivienne made it such a wonderful experience. She took her time, explained the steps, gave advice on how to maintain it... she prioritised the health of my hair from the start to the end."
• "I have long Indian hair that was in desperate need of TLC. Not only did Vivienne revive it with her deep conditioning treatment but she gave me a fabulous cut as well."
• "Vivienne is quite simply the best hairdresser I've ever used, her reviews are a true reflection of her work. Viv is so professional and knows what she is talking about, got a weave done by her."
• "I had the absolute pleasure of Vivienne doing my hair on my birthday! She removed my old extensions, washed my hair and then installed my new weave!"

Cons:

• "because of Ms. Vivienne I finally don't have to worry about my hair getting damaged. because of her hair services my hair never looked healthier and thicker than it is right now. the journey and the struggles I had with my damaged hair was all fixed after Ms. Vivienne became my hairstylist."